ALX Africa
Education
AlumniRelationshipManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Alumni Relationship Manager at ALX Africa. Skills: Relationship building, Alumni community management, Identifying success stories, Activating alumni engagement, Strengthening ALX ecosystem impact, Communication in English and French. Serve as the primary point of contact for alumni community.. Identify success stories.”
What You'll Achieve.
Ensure every alumnus feels supported, heard, and guided in their professional journey.; Increase employability.; Foster engagement.; Strengthen the impact of the ALX community across Africa.; Achieve impact of empowering 2 million Africans to secure sustainable tech careers by 2030.
Industry & Context.
Ability to translate conversations into actionable insights; Proactive problem-solving
Preferred time zones: GMT +2/SAST/ CAT/EAT, Drive and ethic to succeed working in small teams physically but in larger efforts virtually., Self-drive to communicate constantly using web collaboration and video conferencing is essential.
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience in community engagement, communications, education, or a related field., Fluency in English and French (written and spoken) is mandatory., Excellent communication and interpersonal skills, with the ability to engage diverse audiences., Organisational and time-management skills, Experience using CRMs (preferably HubSpot) and digital communication tools (WhatsApp, Slack, Zoom, etc.)., Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations., Passionate about education, employability, and community development in Africa.
Nice to Have
HubSpot experience
What You'll Do.
Serve as the primary point of contact for alumni community.
Identify success stories.
Activate alumni engagement.
Strengthen the overall impact of the ALX ecosystem.
Serve as the main point of contact for alumni in assigned region
providing personalized guidance and support.
Conduct one-on-one calls and group sessions to assess alumni needs
track career progress
and identify opportunities for growth or re-enrolment.
Capture insights and feedback from alumni interactions to inform product
Manage CRM records diligently
ensuring data accuracy on alumni profiles
and employment updates.
Support job-readiness
and community activation initiatives within assigned city or region.
Act as an ambassador for the ALX brand.
How You'll Work.
Team & Collaboration
Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.; Engage with alumni, employers, and institutional partners across linguistic regions.; Working in small teams physically but in larger efforts virtually.; Communicate constantly using web collaboration and video conferencing.
Communication Scope
Excellent communication and interpersonal skills, with the ability to engage diverse audiences.; Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.
Full Job Description
Do you enjoy building meaningful relationships and understanding people’s journeys beyond surface-level interactions? Are you able to turn conversations into insights, and insights into opportunities that create value for a broader community? Do you believe that stories of impact can inspire others and strengthen a community when properly identified and shared? We’re looking for a Relationship Manager to serve as the primary point of contact for our alumni community, while playing a key role in identifying success stories, activating alumni engagement, and strengthening the overall impact of the ALX ecosystem. About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. We achieve this by: Providing young professionals with access to the most in-demand tech skills that will power the future. Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. Our impact thus
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