Boca Recovery Center
Hospital & Health Care
AlumniCoordinator
“Alumni Coordinator at Boca Recovery Center. Skills: Alumni Support & Aftercare, Alumni Engagement, Intake Oversight, Relationship Building, Reputation Management, Re-Admission Support. Maintain regular outreach (calls, texts, emails) for at least one year post-discharge. Track all interactions and follow-up tasks via Salesforce or similar CRM”
What You'll Achieve.
Secure at least five reviews per week
Industry & Context.
What They're Looking For.
Must Have
interpersonal and communication skills, with the ability to connect empathetically with individuals in recovery, Excellent organizational skills and attention to detail, Proven ability to manage multiple responsibilities and adapt to evolving priorities
Nice to Have
Experience in behavioral healthcare or alumni relations strongly preferred, Associate's or Bachelor’s degree in Human Services, Behavioral Health, or related field preferred, Relevant certifications or experience in peer support, alumni engagement, or case management are advantageous
What You'll Do.
Maintain regular outreach (calls
emails) for at least one year post-discharge
Track all interactions and follow-up tasks via Salesforce or similar CRM
Ensure compliance with Joint Commission aftercare requirements
Facilitate one weekly alumni group with a licensed therapist
Coordinate and attend one H&I commitment per week
Develop strategies to strengthen alumni involvement and participation
Review BHT-submitted intake forms for accuracy of contact and emergency information
Correct any errors and escalate recurring issues to the Director of Operations
Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program
Serve as a primary contact for alumni
providing encouragement and connection to ongoing resources
Encourage alumni and family members to leave reviews on the facility's Google profile
Monitor alumni well-being and identify those in need of re-engagement
Coordinate with admissions and clinical teams to support re-entry into care
How You'll Work.
Communication Scope
interpersonal and communication skills; ability to connect empathetically with individuals in recovery
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