State Street
Financial Services
AlternativeOpsTransferAgencySeniorAssociate
“Alternative Ops Transfer Agency- Senior Associate at State Street. Skills: Investor Services, Transfer Agency, Hedge fund operations, private equity investor services operations, transaction processing, client communication. processing and quality checking of transactions. updating the registers of our clients in response to investor instructions”
What You'll Achieve.
Maintain established quality/accuracy and timeliness standards with respect to all types of activities; timely resolution of investor / client queries; work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline
Industry & Context.
Good analytical, numerical and reasoning skills; Identify discrepancies affecting accounts, make necessary corrections where possible, or route information to the originating area and follows through until corrections are made; Respond to internal and external queries, resolving discrepancies related to investor accounts
flexible with Shift timing (7pm -4am)
What They're Looking For.
Must Have
3-5 years relevant financial services experience in a Transfer Agency or Investor Services domain, university degree (accounting, business, mathematics, finance or economics)
Nice to Have
Knowledge of Hedge fund Transfer Agency will be an added advantage, Prior experience of handling direct investor / client communication will be preferred, Good understanding of Anti-money laundering is a plus, Knowledge of investors’ FATCA and CRS requirement is a plus
What You'll Do.
processing and quality checking of transactions
updating the registers of our clients in response to investor instructions
day to day oversight and review of tasks prepared by a client facing team
Working on Hedge fund & private equity investor services operations
taking initiative to own operations for assigned clients
Responsible for processing and review of Capital activities (subscription
redemption wire payment
distribution wire payment)
Responsible for processing and review of non-financial activities (new investor creation
static data maintenance
statement & contract note distribution
responding to investor / client queries & multiple time bound projects)
own investor / client queries (telephonic & email) and timely resolution
follow and strictly adhere to pre-established policies and procedures
preparing standard operating procedure (SOP) and Job aid and conduct periodical reviews to check for updates
Account opening and new client On-boarding
Maintain established quality/accuracy and timeliness standards with respect to all types of activities
Interact with host location and clients and able to resolve all the queries independently
Identify discrepancies affecting accounts
make necessary corrections where possible
or route information to the originating area and follows through until corrections are made
Respond to internal and external queries
resolving discrepancies related to investor accounts
co-ordinate with host location for daily deliverables
work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline
Conduct training/refresher for team members and new joiners
work within pre-determined deadlines and prioritizing workloads whilst working under pressure
identifying any unusual or potentially suspicious transactional activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
How You'll Work.
Team & Collaboration
Interacts with all levels of professionals both internally and externally; Interact with host location and clients; co-ordinate with host location for daily deliverables; Conduct training/refresher for team members and new joiners; Should be able to interact and communicate with Co-workers in a clear, through and concise manner
Communication Scope
Good English, written and oral communication skills; Should be able to interact and communicate with Co-workers in a clear, through and concise manner; Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement
Process & Methodology
time management skills, prioritizing workloads, working within pre-determined deadlines
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