AlternativeOpsTransferAgency-SeniorAssociate

**Who we are looking for** We are looking for a Senior Associate reporting to an Officer. This role also requires to interacts with all levels of professionals both internally and externally. Hence a strong foundation of communication and interpersonal skills are essential. **Why this role is important to us** This position is within the Investor Services business unit of the State Street’s Alternative Investment Services Group. And is responsible for processing and quality checking of transactions and updating the registers of our clients in response to investor instructions. This role requires day to day oversight and review of tasks prepared by a client facing team. **What you will be responsible for** * Working on Hedge fund & private equity investor services operations, showing ownership for a group of clients assigned, taking initiative to own operations for assigned clients * Responsible for processing and review of Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects). * Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement – prior experience of handling direct investor / client communication would be preferred * Able to follow and strictly adhere to pre-established policies and procedures. * Responsible for preparing standard operating procedure (SOP) and Job aid and conduct periodical reviews to check for updates. * Account opening and new client On-boarding. * Maintain established quality/accuracy and timeliness standards with respect to all types of activities. * Interact with host location and clients and able to resolve all the queries independently. * Identify discrepancies affecting accounts, make necessary corr