Us
Financial Services
AlphaServicesClientLead,VicePresident
Neural analysis suggests this role is
optimal for Mid candidates.
“Alpha Services Client Lead, Vice President at Us. Skills: client relationships, issue resolution, communication, leadership, time management. supports Alpha client relationships in North America. manage extensive customer interaction and internal interaction across support functions”
What You'll Achieve.
enhance the State Street client experience; Ultimately responsible for the success of issue resolution; achieve desired results
Industry & Context.
Ability to solve complex/multi-discipline business and relationship queries; Problem Resolution; Anticipate critical risks and exposures and facilitate mitigation; Ability to analyze and resolve daily issues
What They're Looking For.
Must Have
BSA degree required, 6-8 years of financial services experience, in relationship, operational, technology, product management, or project capacity, sense of ownership, organization and leadership, Ability to collaborate and influence others, written and communication skills and ability to present to both clients and senior internal management, Must be deadline oriented with ability to analyze and resolve daily issues
Nice to Have
middle office knowledge preferred
What You'll Do.
supports Alpha client relationships in North America
manage extensive customer interaction and internal interaction across support functions
Develops understanding of client’s strategies and seeks business solutions to meet their needs
Leads the development of departmental objectives and oversees implementation of process improvements
Collaborate with and support internal teams in maintaining service levels and addressing a wide range of business issues
Champion inquiries from / issues raised by clients and various State Street organizations and follow through to ensure that client facing problems and issues are addressed
Assist with change management with clients where needed
Influence opportunities to increase quality
productivity and control related to the service delivery model in Alpha Services
Collaborate with STT’s front
middle and back-office operations to ensure quality and provide input on plans to enhance operations
Oversee client facing issues including Operational Control Framework issues
operational incidents and reputation or risk impacting workstream items
How You'll Work.
Team & Collaboration
internal interaction across support functions; proactively develops and maintains external relationships with our clients and key internal stakeholders; Persuade or influence internal groups, as necessary, to achieve desired results; Collaborate with STT’s front, middle and back-office operations
Communication Scope
verbal and oral communication skills are a must – ability to persuade and influence colleagues at all levels; Ability to prepare, present and lead discussions on key issues and subjects; written and communication skills and ability to present to both clients and senior internal management
Process & Methodology
Oversees implementation of process improvements, Ability to analyze and resolve daily issues
Full Job Description
**Who we are looking for:** This lead position supports Alpha client relationships in North America. The role requires understanding of middle office services and platforms to manage extensive customer interaction and internal interaction across support functions to enhance the State Street client experience. Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities. Candidate proactively develops and maintains external relationships with our clients and key internal stakeholders. Develops understanding of client’s strategies and seeks business solutions to meet their needs. Leads the development of departmental objectives and oversees implementation of process improvements. **Why this role is important to us:** The team you will be joining is a part of State Street Global Delivery. State Street Global Delivery gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. **What you will be responsible for:** As Alpha Services – Vice President you will * Collaborate with and support internal teams in maintaining service levels and addressing a wide range of business issues * Champion inquiries from / issues raised by clients and various State Street organizations and follow through to ensure that client facing problems and issues are addressed. * Assist with change management with clients where needed. * Influence opportunities to increase quality, productivity and control related to the service delivery model in Alpha Serv
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