My NRMA
hospitality
AllRounderHospitalityCouples
“All-Rounder Hospitality Couples at My NRMA. Skills: guest services, reservations, housekeeping, food and beverage. delivering exceptional guest experiences. supporting across different departments as needed”
What You'll Achieve.
delivering exceptional guest experiences; creating meaningful guest interactions
Industry & Context.
problem-solving skills; ability to apply basic mathematical skills in a workplace setting
having your own vehicle is essential, Staff accommodation available
What They're Looking For.
Must Have
guest service experience, Certificate II in Hospitality (Operations) or equivalent practical experience, problem-solving skills, including the ability to apply basic mathematical skills in a workplace setting, Flexibility to support across multiple areas of the business as required, A proven track record of delivering exceptional customer service and creating meaningful guest interactions, A positive, team-focused attitude with the ability to thrive in a fast-paced environment, time management skills and a keen eye for detail, Pride in your work, with an enthusiastic and proactive approach, Current RSA accreditation, Completion of a Food Safety (Do Food Safely) certificate, English communication skills, with the ability to understand and follow directions, A current drivers licence and car are essential living in a remote location
Nice to Have
knowledge of booking systems such as Newbook, RoomMaster, Opera or similar (for those working in Guest Services), Previous experience in food and beverage and/or housekeeping
What You'll Do.
delivering exceptional guest experiences
supporting across different departments as needed
supporting the day-to-day operations of Pumphouse Point
Guest Services – Being the friendly face of the property
welcoming guests on arrival
managing reservations and bookings
and ensuring guest needs are communicated effectively across teams.
Housekeeping – Servicing guest rooms and public areas to a high standard
maintaining clean and organised storerooms
and ensuring appropriate stock levels of linen
cleaning equipment and supplies.
Food & Beverage – Assisting with the setup and delivery of the breakfast buffet and shared-table dinner experience
preparing guest larder lunch packs
and restocking bars and minibars.
How You'll Work.
Team & Collaboration
ensuring guest needs are communicated effectively across teams
Communication Scope
English communication skills; ability to understand and follow directions
Applying for this All-Rounder Hospitality Couples role?
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