Hy-Vee
AislesOnlineShopper
“Aisles Online Shopper at Hy-Vee. Skills: Selecting groceries, Customer service, Selecting highest quality produce, meat, and other fresh products. Selecting the best of the best products for our online shoppers. Accurately selecting groceries ordered online by our customers”
What You'll Achieve.
Prompt, on-time fulfillment
Industry & Context.
Ability to identify problems, develop and execute solutions; Must possess the ability to substitute products for customers, upon request and unavailability
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds, Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions, The duties of this position are mostly performed in a retail store setting, This position maybe exposed to dust, noise, and temperature extremes, There are possible hazards from moving equipment and possible electrical shock, There is constant pressure to meet deadlines and handle multiple projects in a day, This is a fast-paced work environment, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company, Good verbal and written communication skills, interpersonal ability to relate to and interact with people in a friendly, professional manner, Ability to identify problems, develop and execute solutions, Must possess the ability to substitute products for customers, upon request and unavailability, Well organized, able to multi-task, and work in a fast-paced environment, Ability to work independently and complete daily workload with limited supervision, Visual requirements include: ability to see detail at near range with or without correction, Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds, Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
What You'll Do.
Selecting the best of the best products for our online shoppers
Accurately selecting groceries ordered online by our customers
efficient and friendly customer service by exhibiting caring
concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner
whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to the products they are looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
and performing other tasks in every way possible to enhance the shopping experience
Answers the telephone and emails promptly and provides friendly
helpful service to customers who call
Accurately selects groceries ordered online by customers
Selects highest quality produce
and other fresh products
and bags items from all temperature zones
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Tenders customer orders through POS and charge the customer’s credit card
Upon gathering orders
place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival
Ensures products maintain proper temperature through the entire process
Cart to and place in holding area for pick-up
and load groceries into customer vehicle
Continually monitors incoming online orders to ensure prompt
How You'll Work.
Communication Scope
Good verbal and written communication skills; interpersonal ability to relate to and interact with people in a friendly, professional manner
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