AislesOnlineServiceLead

Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Aisles Online Service Lead **Department:** Aisles Online **FLSA** : Non-Exempt ** _General Function:_** Assists in managing overall daily center operations and directs labor. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager Positions that Report to you: Aisles Online Employees ** _Primary Responsibilities and Duties:_** * Adheres to company policies and store guidelines. * Reports to work when scheduled and on time. * Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders. * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person. * Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center. * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists in customer relations and handles customer complaints as needed. * Supervises and directs the work of all employees. * Organizes and plans labor usage for efficiency and cost control. * Maintains in-house quality control including cleaning, handling of equipment and merchandise. * Communicates with supervi