AislesOnlinePickupClerk

Additional Considerations (if any): Night & Weekend Shifts Required **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Aisles Online Pickup Clerk **Department:** Aisles Online **FLSA** : Non-Exempt ** _General Function_** Responsible for ensuring the online orders are efficiently and accurately transported and loaded for our online shoppers. Will also complete tasks such as organizing, gathering, and loading online orders. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager Positions that Report to you: None ** _Primary Duties and Responsibilities_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * Escorting them to the products they’re looking for * Securing products that are out of reach * Loading or unloading heavy items * Making note of and passing along customer suggestions or requests * Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. * Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer