Hy-Vee
AislesOnlinePickupClerk
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Aisles Online Pickup Clerk at Hy-Vee. Skills: Customer service, Order fulfillment. Ensuring the online orders are efficiently and accurately transported and loaded for our online shoppers. Organizing, gathering, and loading online orders”
Industry & Context.
Ability to identify problems, develop and execute solutions
Night & Weekend Shifts Required, Physical requirements: medium work, occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds, Ability to perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions, Exposure to dust, noise, and temperature extremes, Possible hazards from moving equipment and possible electrical shock, Constant pressure to meet deadlines and handle multiple projects in a day, Fast paced work environment, Pre employment drug screen required
What They're Looking For.
Must Have
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company, Good verbal and written communication skills, interpersonal ability to relate to and interact with people in a friendly, professional manner, Ability to identify problems, develop and execute solutions, Must possess the ability to substitute products for customers, upon request and unavailability, Well organized, able to multi-task, and work in a fast-paced environment, Ability to work independently and complete daily workload with limited supervision, Visual requirements include: ability to see detail at near range with or without correction, Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds, Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions, Night & Weekend Shifts Required
What You'll Do.
Ensuring the online orders are efficiently and accurately transported and loaded for our online shoppers
and loading online orders
efficient and friendly customer service by exhibiting caring
concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner
whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: Escorting them to the products they’re looking for
Securing products that are out of reach
Loading or unloading heavy items
Making note of and passing along customer suggestions or requests
Performing other tasks in every way possible to enhance the shopping experience
Answers the telephone and emails promptly and provides friendly
helpful service to customers who call
Upon gathering orders
place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival
Ensures products maintain proper temperature through the entire process
Cart to and place in holding area for pick-up
and load groceries into customer vehicle
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
and bags items from all temperature zones
Tenders customer orders through POS and charge the customer’s credit card
Performs other job-related duties and special projects as required
How You'll Work.
Communication Scope
Good verbal and written communication skills; interpersonal ability to relate to and interact with people in a friendly, professional manner
Full Job Description
Additional Considerations (if any): Night & Weekend Shifts Required **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Aisles Online Pickup Clerk **Department:** Aisles Online **FLSA** : Non-Exempt ** _General Function_** Responsible for ensuring the online orders are efficiently and accurately transported and loaded for our online shoppers. Will also complete tasks such as organizing, gathering, and loading online orders. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager Positions that Report to you: None ** _Primary Duties and Responsibilities_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: * Escorting them to the products they’re looking for * Securing products that are out of reach * Loading or unloading heavy items * Making note of and passing along customer suggestions or requests * Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. * Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer
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