AislesOnlineManager

Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Aisles Online Manager **Department:** Aisles Online **FLSA** : Non-Exempt ** _General Function_** Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers. **_Core Competencies:_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Department Employees ** _Primary Duties and Responsibilities_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * Escorting them to the products they are looking for. * Securing products that are out of reach. * Loading or unloading heavy items. * Making note of and passing along customer suggestions or requests. * Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. * Ensures smooth operation of order fulfillment process. * Continually monitors incoming online orders to ensure pro