State Street
Finance / FinServ
AISInvestorServices,Associate2
“AIS Investor Services, Associate 2 at State Street. Skills: Investor Services operations, Hedge fund operations, Private equity operations, Capital activities processing, Client communication. Processing transactions. Updating the registers of our clients in response to investor instructions”
What You'll Achieve.
Maintain established quality/accuracy and timeliness standards; timely resolution of investor / client queries; Maintain agreed accuracy and timeline; Work within pre-determined deadlines
Industry & Context.
analytical skills; numerical skills; reasoning skills; resolving discrepancies; Identify discrepancies affecting accounts; makes necessary corrections where possible; route information to the originating area and follows through until corrections are made; resolve all the queries independently
Work for 4 days in office, Usually work at 12-9 shift, may require to work overtime depending on business exigencies
What They're Looking For.
Must Have
university degree (accounting, business, mathematics, finance or economics), 2 - 4 years of relevant experience in financial services, Work for 4 days in office, 12-9 shift
Nice to Have
foundation of communication and interpersonal skill, Exposure to Hedge fund, Private Equity or Real Asset funds, Prior experience of handling direct investor / client communication
What You'll Do.
Processing transactions
Updating the registers of our clients in response to investor instructions
Participate in telephonic & email communication directly with external parties/Clients
Working on Hedge fund & private equity investor services operations
Showing ownership for a group of client assigned
Taking initiative to own operations for assigned clients
Process Capital activities (subscription
redemption wire payment
distribution wire payment)
Process non-financial activities (new investor creation
static data maintenance
statement & contract note distribution
responding to investor / client queries & multiple time bound projects)
Handle investor / client queries (telephonic & email) and timely resolution
Follow and strictly adhere to pre-established policies and procedures
Responsible for preparing the standard operating procedure (SOP) and Job aid
Maintain established quality/accuracy and timeliness standards with respect to all types of activities
Interact with host location and clients and able to resolve all the queries independently
Respond to internal and external queries
resolving discrepancies related to investor accounts
Identify discrepancies affecting accounts
makes necessary corrections where possible
or route information to the originating area and follows through until corrections are made
Co-ordinate with host location for daily deliverables
Work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline
Work within pre-determined deadlines and prioritizing workloads whilst working under pressure
Responsible for identifying any unusual or potentially suspicious transactional activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
How You'll Work.
Team & Collaboration
Interact with host location and clients; Respond to internal and external queries; Co-ordinate with host location for daily deliverables; Interact and communicate with Co-workers in a clear, through and concise manner
Communication Scope
telephonic & email communication; Good English, written and oral communication skills; Interact and communicate with Co-workers in a clear, through and concise manner
Process & Methodology
time management skills, prioritizing workloads, working under pressure, multiple time bound projects
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