Etihad Airways
aviation
AirportSupervisoryProgramme
“Airport Supervisory Programme at Etihad Airways. Skills: airport operations, guest services, safety and security, leadership. Oversee guest handling across airport touch-points, ensuring top-tier service and compliance with safety, security, and brand standards.. Coordinate with internal and external stakeholders for smooth operations, briefings, and updates.”
What You'll Achieve.
Meet KPIs, ancillary revenue, and customer service targets.; preparing you for a future leadership role in aviation; clear career path to becoming an Airport Duty Supervisor
Industry & Context.
handle disruptions, emergencies, and service recovery; Identify and report safety and security risks
open to working at airports outside the UAE
What They're Looking For.
Must Have
UAE nationals, aged 21 or older with a valid family book, completion or permanent exemption certificate from UAE National Service (for males), fluent in English (written and spoken), ready to work in a fast-paced, 24/7 environment, can wear the Etihad uniform with pride, open to working at airports outside the UAE
What You'll Do.
Oversee guest handling across airport touch-points
ensuring top-tier service and compliance with safety
Coordinate with internal and external stakeholders for smooth operations
Manage flight editing and special guest requirements (VIP
PRM and special categories).
Liaise with control teams to handle disruptions
and service recovery.
Identify and report safety and security risks
escalating significant issues as needed.
How You'll Work.
Team & Collaboration
Coordinate with internal and external stakeholders for smooth operations, briefings, and updates.
Communication Scope
fluent in English (written and spoken)
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