Rolls-Royce
Aviation
AirlineSupportTeamFieldServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Airline Support Team Field Service Representative at Rolls-Royce. Develop a close working relationship with the customer. Develop good understanding of Rolls Royce’s strategy”
Industry & Context.
Proactively manage offered product and services by identifying potential problems
Provide 24/7 support to customer
What They're Looking For.
Must Have
Degree level in a relevant discipline or equivalent experience, Has a technical and/or services background, Clear concise communicator in English, must have the right to live and work in Japan, Has experience of working in a customer facing environment, have good business acumen, be capable of dealing with ambiguity in a rapidly changing environment, must be IT literate, Must be culturally aware, well organised, proven ability to plan and prioritise to achieve goals on time
Nice to Have
ideally with gas turbines, ideally also in Japanese, Familiar with airline operation and functionality, particularly with their line maintenance practices and relevant regulations
What You'll Do.
Develop a close working relationship with the customer
Develop good understanding of Rolls Royce’s strategy
Provide 24/7 support to customer
Promote timely resolution of issues
Provide support in new product introduction
Proactively manage offered product and services
Administer product and service contract
How You'll Work.
Team & Collaboration
active collaboration
Communication Scope
Clear concise communicator in English
Full Job Description
## **Job Description** An exciting opportunity has arisen for an enthusiastic, proactive and delivery driven individual to join our Customer Services Airline Support Team (AST) network in Japan, as a Field Service Representative. AST provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. The position will be based in Tokyo, Japan, or its vicinity. At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying. **Key Accountabilities:** * Develop a close working relationship and garner trust with the customer at all levels, to enable effective communication of key business messages and collection of customer data, intelligence and insight. * Develop good understanding of Rolls Royce’s strategy, business objectives, products and services, including contract structures. * Provide 24/7 support to customer. Promote timely resolution of issues by facilitating smooth flow of information, delivery of service and general communication through use of conventional and contemporary means, including various IT tools. * Provide support in new product introduction and in preparing customer readiness for the receipt of products, as well as providing customer business forecast inputs, fleet plans and shop visit plans. * Proactively manage offered product and services by identifying potential problems and opportunity for improvements. * Administer product and service contract through monitoring warranties, guarantees, outstanding airline debts, and necessary reporting. **Qualifications:** * Degr
Applying for this Airline Support Team Field Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Rolls-Royce?
Real rants from real employees. Read before you apply.