Boeing Commercial Airplanes
Aerospace
AirlineSupportEngineer(SeniororPrincipal)
“Airline Support Engineer (Senior or Principal) at Boeing Commercial Airplanes. Skills: Airline support, Customer advocacy, Issue resolution. Serve as technical interface. Maintain operational and reliability performance”
What You'll Achieve.
Drive customer issues to closure; Resolve highest priority issues
Industry & Context.
Issue resolution; Root cause analysis
Occasional travel, Work alternate shifts, Conflict of Interest assessment
What They're Looking For.
Must Have
Bachelor of Science degree in Engineering, Engineering Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent, 7+ years of experience in an engineering discipline, Ability to work flexible hours, overtime and occasional weekends
Nice to Have
10+ years of related work experience or an equivalent combination of technical education and experience, Experience working with organizational leaders to develop & implement plans & objectives, Experience supporting technical questions for airplane programs or similar
What You'll Do.
Serve as technical interface
Maintain operational and reliability performance
and operational challenges
Collaborate with expert engineers and leadership
Act as technical advocate
Assist and manage airline-specific issues
Recommend reliability and operational improvements
Manage Boeing customer engagements globally
Address and escalate support-related issues
Act as proactive technical customer advocate
Lead and understand airline perspective
Work with Customer Support team
Develop thorough knowledge of top customer issues
Lead and drive customer issues to closure
Coordinate with functional/integration teams
Maintain frequent contact with Boeing Field Service Representatives
Coordinate with customer airlines
Author and review documentation
Utilize Boeing Communication System messages
Review meeting minutes
Review reliability reports
Know commercial model airplanes
Understand airline operations
Understand Boeing Customer Support products
Build and maintain relationships
Use program management skills
Lead resolution of customer in-service issues
Determine available resources
Manage multiple projects and demands
Communicate plans for supporting customers
Monitor and follow up execution
Interact with senior level executives
Work with mid-level managers at airlines
Work with mid-level managers at Boeing
Coordinate with and present to Airline Customer Executive
Coordinate with and present to Boeing Executive Leadership
Lead activities across customer accounts
Integrate with customers
Integrate with suppliers
Integrate with other organizations
Work alternate shifts periodically
Support 24/7 needs of the customer
How You'll Work.
Team & Collaboration
Customer Support team; Functional/integration teams; Boeing Field Service Representatives; Service Engineering; Field Service Representatives; Customer Engineering; Program Management; Sales; Airline Logistics; Senior level executives; Mid-level managers
Communication Scope
Verbal communication; Written communication; Presenting to leadership
Process & Methodology
Program management skills, Assess priorities, Determine available resources, Develop action plans, Manage multiple projects
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