Boeing Commercial Airplanes
Aerospace
AirlineSupportEngineer(ExperiencedorSenior)
Neural analysis suggests this role is
optimal for Senior candidates.
“Airline Support Engineer (Experienced or Senior) at Boeing Commercial Airplanes. Skills: Airline support, Customer engagement, Technical advocacy. Serve as technical interface between Boeing and airline. Maintain operational and reliability performance”
Industry & Context.
Issue resolution; Troubleshooting
Occasional travel required, Periodic travel required, Work alternate shifts occasionally, U. S. Person required
What They're Looking For.
Must Have
Bachelor of Science degree in Engineering, Engineering Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent, 5+ years of experience in an engineering discipline, Ability to work flexible hours, overtime and occasional weekends
Nice to Have
10+ years of related work experience or an equivalent combination of technical education and experience, Experience working with organizational leaders to develop & implement plans & objectives, Experience supporting technical questions for airplane programs or similar
What You'll Do.
Serve as technical interface between Boeing and airline
Maintain operational and reliability performance
and operational challenges
Collaborate with expert engineers and leadership
Act as technical advocate to assist and manage
Recommend reliability and operational improvements
Manage Boeing customer engagements globally
Address and escalate support-related issues
Act as proactive technical customer advocate
Lead and understand airline perspective
Work with Customer Support team
Develop thorough knowledge of top customer issues
Lead and drive customer issues to closure
Coordinate with functional/integration teams
Maintain frequent contact with Boeing Field Service Representatives
Maintain coordination with customer airlines
Author and review documentation
Utilize Boeing Communication System messages
Utilize meeting minutes
Utilize reliability reports
Know commercial model airplanes
Understand airline operations
Understand Boeing Customer Support products
Build and maintain relationships with Service Engineering
Build and maintain relationships with Field Service Representatives
Build and maintain relationships with Customer Engineering
Build and maintain relationships with Program Management
Build and maintain relationships with Sales
Build and maintain relationships with Airline Logistics
Use program management skills to lead resolution of
Determine available resources
Develop action plans to resolve issues
Manage multiple projects and demands
Communicate plans for supporting customers
Monitor and follow up for execution and closure
Ensure proposed actions are executed
Interact with senior level executives at airlines
Interact with mid-level managers at airlines
Interact with senior level executives at Boeing
Interact with mid-level managers at Boeing
Coordinate with Airline Customer
Present to Airline Customer
Coordinate with Boeing Executive Leadership
Present to Boeing Executive Leadership
Lead activities across customer accounts
How You'll Work.
Team & Collaboration
Coordinate with functional/integration teams; Coordinate with Service Engineering; Coordinate with Field Service Representatives; Coordinate with Customer Engineering; Coordinate with Program Management; Coordinate with Sales; Coordinate with Airline Logistics; Coordinate with Boeing Executive Leadership
Communication Scope
Verbal communication; Written communication; Presenting to leadership
Process & Methodology
Program management skills, Assess priorities, Determine resources, Develop action plans
Full Job Description
Airline Support Engineer (Experienced or Senior) **Company:** The Boeing Company **Boeing Commercial Airplanes** (BCA), **Customer Support** has an exciting opportunity for an **Airline Support Engineer** (Experienced or Senior) to join our team for a position in **Seal Beach, CA**. As an Airline Support Engineer, you will help enable billions of passengers and billions of pounds of freight to be flown every year. Our teams are currently hiring for a broad range of experience levels including Experienced and Senior. _**Position Overview:**_ At Boeing Commercial Airplanes, we are dedicated to designing, building, certifying, delivering, and maintaining products and services that prioritize superior safety, quality, and value for our airline customers. We are seeking a talented, hands-on engineer who thrives on seeing projects through from inception to completion. In this dynamic role, you will serve as the technical interface between Boeing and our airline partners, playing a crucial part in maintaining operational and reliability performance for safe and economical operations. As a member of our Airline Support Engineering (ASE) team, you will have the unique opportunity to tackle systems, structures, and operational challenges across the entire airplane. You will collaborate with expert engineers and leadership within BCA and at our airline customers, acting as a technical advocate to assist and manage airline-specific issues. Utilizing analytics, you will recommend reliability and operational improvements, bridging the gap between technical and business concerns. You will manage Boeing customer engagements globally through Executive and Technical Review Meetings, serving as the focal point for addressing and escalating support-related issues. At Boeing, we are committed to transforming the aerospace industry with cutting-edge technology. Join us in building a better future for yourself, our customers, and the world. Since the dawn of commercial flight in 1914, air
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