Boeing Commercial Airplanes
Aerospace
AirlineSupportEngineer(ExperiencedorSenior)
“Airline Support Engineer (Experienced or Senior) at Boeing Commercial Airplanes. Skills: Airline support, Customer engagement, Technical advocacy. Serve as technical interface between Boeing and airline. Maintain operational and reliability performance”
Industry & Context.
Issue resolution; Troubleshooting
Occasional travel required, Periodic travel required, Work alternate shifts occasionally, U. S. Person required
What They're Looking For.
Must Have
Bachelor of Science degree in Engineering, Engineering Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent, 5+ years of experience in an engineering discipline, Ability to work flexible hours, overtime and occasional weekends
Nice to Have
10+ years of related work experience or an equivalent combination of technical education and experience, Experience working with organizational leaders to develop & implement plans & objectives, Experience supporting technical questions for airplane programs or similar
What You'll Do.
Serve as technical interface between Boeing and airline
Maintain operational and reliability performance
and operational challenges
Collaborate with expert engineers and leadership
Act as technical advocate to assist and manage
Recommend reliability and operational improvements
Manage Boeing customer engagements globally
Address and escalate support-related issues
Act as proactive technical customer advocate
Lead and understand airline perspective
Work with Customer Support team
Develop thorough knowledge of top customer issues
Lead and drive customer issues to closure
Coordinate with functional/integration teams
Maintain frequent contact with Boeing Field Service Representatives
Maintain coordination with customer airlines
Author and review documentation
Utilize Boeing Communication System messages
Utilize meeting minutes
Utilize reliability reports
Know commercial model airplanes
Understand airline operations
Understand Boeing Customer Support products
Build and maintain relationships with Service Engineering
Build and maintain relationships with Field Service Representatives
Build and maintain relationships with Customer Engineering
Build and maintain relationships with Program Management
Build and maintain relationships with Sales
Build and maintain relationships with Airline Logistics
Use program management skills to lead resolution of
Determine available resources
Develop action plans to resolve issues
Manage multiple projects and demands
Communicate plans for supporting customers
Monitor and follow up for execution and closure
Ensure proposed actions are executed
Interact with senior level executives at airlines
Interact with mid-level managers at airlines
Interact with senior level executives at Boeing
Interact with mid-level managers at Boeing
Coordinate with Airline Customer
Present to Airline Customer
Coordinate with Boeing Executive Leadership
Present to Boeing Executive Leadership
Lead activities across customer accounts
How You'll Work.
Team & Collaboration
Coordinate with functional/integration teams; Coordinate with Service Engineering; Coordinate with Field Service Representatives; Coordinate with Customer Engineering; Coordinate with Program Management; Coordinate with Sales; Coordinate with Airline Logistics; Coordinate with Boeing Executive Leadership
Communication Scope
Verbal communication; Written communication; Presenting to leadership
Process & Methodology
Program management skills, Assess priorities, Determine resources, Develop action plans
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