Airbus India Private Limited
Aviation
AirbusHelicoptersTechnicalrepresentative
“Airbus Helicopters Technical representative at Airbus India Private Limited. Skills: Technical Support, Customer relationship management, Troubleshooting, Problem-solving. Support the customers for their technical issues onsite or remotely. Detailed and complete technical occurrence reporting to AH”
What You'll Achieve.
Customer Satisfaction; Technical Support; On-time, on-quality resolution of customer’s technical issues; Customer relationship management
Industry & Context.
Skills to troubleshoot and identify the root cause of a problem and provide solutions
Willingness to travel, AOG troubleshooting at all hours
What They're Looking For.
Must Have
AME License (Category B1), minimum 5 years of experience on twin engine helicopters preferably H145 / H135 / H160, Total aviation experience minimum 10 years, Skills to troubleshoot and identify the root cause of a problem and provide solutions, Attentive / proactive in handling customer complaints and demands in a time-bound manner, Proficient in English (spoken & written), Customer relationship management, Positive, curious, solution oriented and structured mindset, Willingness to travel
What You'll Do.
Support the customers for their technical issues onsite or remotely
Detailed and complete technical occurrence reporting to AH
Warn/report to AH regarding developing issues at the customer that might attract management attention or pose safety issues
Support AH initiatives in promoting new services and/or developments in the existing ones
Identify risks in Safety / Pay attention to Industry Standard Deviations at customer's site
Regular interaction with customers
Fleet data monitoring
Provide technical support to all Airbus Helicopters customers in India and the South Asia region
Resolve simple and complex technical issues occurring in the fleet
including AOG troubleshooting at all hours
Provide on-job training for the customers on their helicopter
Provide training to customers on the usage of Airbus World portal and other new tools and ensuring know-how transfer
Provide technical assistance at customer facilities as and when requested by the customer
Maintain close proximity with customers through regular visits
Develop the business relationship with the customers
Fleet data gathering for AH database
Manage the technical correctness of the warranty raised by the customers
Manage the incoming inspections for all the newly delivered helicopters and make arrangements to correct any deviations during the delivery
Detailed and complete reporting to Airbus about all technical issues
Accident/Incident reporting and Technical Investigation Management
Detect and Identify Safety risks at customer site and raise it with the customer and if no resolution is achieved then report to the mother company
Maintain and manage all the tools in the inventory of AH India
Assist the Customer Support Managers (CSMs) and Customer Logistics Managers (CLMs) during the AOGs and find technical solutions for logistics issues
and answer to their regular queries which are to be shared with the customers
Support Airbus Helicopters’ initiatives in promoting new services and/or development of existing ones
Report/Warn the mother company regarding developing issues at the customer end
Manage the technical data improvement communication
Manage the return to service of helicopters grounded for a long time
Manage and nurture the technical support team
How You'll Work.
Team & Collaboration
Assist the Customer Support Managers (CSMs) and Customer Logistics Managers (CLMs) during the AOGs
Communication Scope
Excellent communication skills; Proficient in English (spoken & written)
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