Amazon.com Services LLC
Supply Chain/Transportation Management, Supply Chain Management, transportation and logistics
AirOperationsController
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Air Operations Controller at Amazon.com Services LLC. Skills: Network control, Operations management, Risk identification, Service recovery. Monitor aircraft movement activity. Identify potential issues”
What You'll Achieve.
Ensure safe performance; Ensure compliant performance; Ensure on-time performance
Industry & Context.
Resolve disruptions; Resolve irregularities; Problem solving
Unescorted airport access, Security screening required, Drug testing required, Safety sensitive position, Travel up to 10%
What They're Looking For.
Must Have
2+ years program management experience, 1+ years supply chain experience, 3+ years Transportation Operations Management, 3+ years Logistics Management, 3+ years Contingency Management, 3+ years Aviation Operations Management, 3+ years Meteorological forecasting reporting, 3+ years Network Control Center Operations Management, Bachelor's Degree OR 6 years aviation military experience, 2 years Amazon Experience, FAA licenses/certificates + 5 years relevant experience, Pass security screening, Secure airport security badges
Nice to Have
Knowledge of Lean principles, Knowledge of DMAIC methodology, Experience in MS Access, Experience in SQL, Experience in requirement gathering, Ability to write requirement documents, Master's degree or equivalent, 3+ years driving end to end delivery, 3+ years driving process improvements, Experience in stakeholder management, Ability to work independently, Ability to exercise sound judgement
What You'll Do.
Monitor aircraft movement activity
Identify potential issues
Address potential issues
Prevent potential issues
Monitor customer package movements
Protect flight schedule
Develop service recovery plans
Execute service recovery plans
Liaise with air carriers
Liaise with ground handlers
Liaise with service providers
Facilitate on-time operations
Assess operational status
Communicate operational status
Review weather conditions
Analyze weather conditions
Monitor weather conditions
Resolve irregularities
Resolve cancellations
Resolve extended delays
Escalate significant issues
Monitor network capacity
Manage network capacity
Provide information for meetings
How You'll Work.
Team & Collaboration
Coordinate with air carriers; Coordinate with ground handlers; Coordinate with internal stakeholders; Partner with stakeholders; Communicate updates across teams
Communication Scope
Communicate updates
Process & Methodology
Program management
Full Job Description
Amazon Air’s (AIR) Network Control Center (NCC) is seeking an Air Operations Controller to help ensure the safe, compliant, and on-time performance of our dedicated air network. In this role, you will actively monitor aircraft and package movement across the network, proactively identifying risks and resolving potential disruptions before they impact operations. You will play a critical role in maintaining network stability by managing capacity, overseeing the flow of Unit Load Devices (ULDs) and baggage, and coordinating with air carriers, ground handlers, and internal stakeholders. This includes developing and executing service recovery plans, responding to irregular operations such as delays or cancellations, and escalating critical issues to leadership when needed. Success in this role requires continuous situational awareness—you’ll assess real-time operational performance, analyze forecasted weather impacts, and communicate updates across teams to ensure alignment. You’ll also support leadership by analyzing data, preparing reports, and contributing insights for operational and executive-level discussions. This is a fast-paced, 24/7 operation, and the role requires flexibility to work variable shifts, including days, nights, weekends, and holidays. Amazon Air leverages data-driven, process-oriented operations to deliver for both internal and external customers every day. Our team thrives on solving complex challenges collaboratively, valuing diverse perspectives and innovative thinking. Every team member is empowered to contribute ideas, drive improvements, and make a meaningful impact. Eligibility requirements - Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). - Must be able to secure appropriate airport authority and/or
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