Amazon.com Services LLC
Supply Chain/Transportation Management, Supply Chain Management, transportation and logistics
AirOperationsController
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Air Operations Controller at Amazon.com Services LLC. Skills: Aviation Operations Management, Logistics Management, Contingency Management. Monitor aircraft movement activity. Identify potential issues”
What You'll Achieve.
Deliver smiles to customers; Protect customers' interest; Facilitate safe operations; Facilitate compliant operations; Facilitate on-time operations; Enhance safety; Reduce cost; Improve overall effectiveness
Industry & Context.
Relentless problem solvers; Eliminate network disruption opportunities
Unescorted access to SIDA, Security screening required, Airport security badges required, Safety sensitive position, Mandatory drug testing, Travel up to 10%
What They're Looking For.
Must Have
2+ years program management experience, 1+ years supply chain experience, Bachelor's degree or equivalent, 3+ years Transportation Operations Management, 3+ years Logistics Management, 3+ years Contingency Management, 3+ years Aviation Operations Management, 3+ years Meteorological forecasting and reporting, 3+ years Network Control Center Operations Management, Bachelor's Degree or 6 years aviation-related military experience, Bachelor's Degree or 2 years Amazon Experience, Bachelor's Degree or FAA Commercial Pilot License + 5 years experience, Bachelor's Degree or FAA Aircraft Dispatcher License + 5 years experience, Bachelor's Degree or Air Traffic Control Certificate + 5 years experience, Bachelor's Degree or Air Frame and Power Plant License + 5 years experience, Pass security screening, Secure airport security badges
Nice to Have
Knowledge of Lean principles, Knowledge of DMAIC methodology, Experience in MS Access, Experience in SQL, Experience in requirement gathering, Ability to write clear requirement documents, Master's degree or equivalent, 3+ years driving end to end delivery, 3+ years communicating results to senior leadership, 3+ years driving process improvements, Experience in stakeholder management, Ability to work independently, Ability to exercise sound judgement
What You'll Do.
Monitor aircraft movement activity
Identify potential issues
Address potential issues
Prevent potential issues
Monitor inbound/outbound package movements
Escalate issues to protect flight schedule
Develop service recovery plans
Execute service recovery plans
Liaise with air carriers
Liaise with ground handlers
Liaise with service providers
Facilitate on-time operations
Assess operational status of flights
Communicate operational status of flights
Review weather conditions
Analyze weather conditions
Monitor weather conditions
Partner with stakeholders
Resolve irregularities
Resolve cancellations
Resolve extended delays
Escalate significant issues to Managers
Monitor network capacity
Manage network capacity
Provide information for operations meetings
Provide information for executive briefings
How You'll Work.
Team & Collaboration
Partner with stakeholders; Liaise with service providers
Communication Scope
Communicate operational status; Provide information for briefings
Process & Methodology
Program management
Full Job Description
In Amazon Air, process driven techniques help us deliver smiles to both our internal and external customers daily. There are multiple ways to problem solve here, and we do it with consideration and respect for each other. We are diverse and united. Your thoughts, ideas, and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can “soar” here at Amazon Air! Amazon Air's (AIR) Network Control Center (NCC) is seeking an Air Operations Controller. This role protects our customers' interest by facilitating the safe, compliant, and on-time operations of Amazon’s dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and manage inventory levels for Unit Load Devices (ULDs) and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness. Eligibility requirements - Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). - Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable. Drug Test Requirement - This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing. Key job responsibilities - Proactively monitor all aircraft movement activi
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