Expeditors
logistics
AirExportCustomerServiceRepresentative
“Air Export - Customer Service Representative at Expeditors. Skills: Customer Service, Air Export, Logistics. Ensure smooth and timely freight process flow. Ensure accurate and timely data entry”
What You'll Achieve.
Consistently meets KPI standards; Exceeds customer expectations; Improve customer satisfaction
Industry & Context.
Proactive and when issues arise, is timely and resolute in solving problems
What They're Looking For.
Must Have
6 months to 1 year related experience
Nice to Have
IATA Certification
What You'll Do.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry
Track and Trace Air Export Files
Communicate arrival notices
Ensure accurate and timely client and vendors billing
Interact with customers
Arrange international shipments
Contribute to maintain good relationships with suppliers
Meet compliance at all times
Understand department process flow
Improve operational efficiency and productivity
Ensure all customers standard operating procedures
Overseas communications
Respond to emails and requests
Escalate problems to Management
How You'll Work.
Team & Collaboration
Works in harmony with superiors and fellow workers; Aid and assist others to the benefit of the company and/or customers
Communication Scope
Effectively listens to others; Communicates (verbal and written) in a professional manner; Provides relevant and timely information; Answers phone calls; Responds to voicemails, emails and other communication
Applying for this Air Export - Customer Service Representative role?
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