Expeditors
logistics
AirExport-CustomerServiceRepresentative
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“Air Export - Customer Service Representative at Expeditors. Skills: Customer Service, Logistics, Data Entry. Ensure timely and accurate movement of freight. Provide exceptional customer service”
What You'll Achieve.
Exceeds customer expectations; Consistently strives to improve customer satisfaction; Consistently completes quality work; Consistently meets deadlines; Meet KPI standards
Industry & Context.
Proactive and when issues arise, is timely and resolute in solving problems; Escalating to management when necessary
What They're Looking For.
Must Have
6 months to 1 year related experience
Nice to Have
IATA Certification
What You'll Do.
Ensure timely and accurate movement of freight
Provide exceptional customer service
Complete quality work
Manage own time effectively
Aid and assist others
Communicate professionally
Respond to voicemails
Invoice customers timely and accurately
Enter data accurately and timely
Process shipments smoothly and timely
Track and trace Air Export files
Communicate arrival notices
Bill clients and vendors accurately
Arrange international shipments
Maintain good relationships with suppliers
Meet compliance with regulations
Understand department process flow
Improve operational efficiency
Ensure customer SOPs are in place
Respond to emails and requests
Escalate problems to management
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work in harmony with superiors and fellow workers; Provide relevant and timely information to co-workers; Aid and assist others to the benefit of the company and/or customers
Communication Scope
Effective interpersonal skills; Listen, comprehend, effectively communicate clearly and concisely; Communicate (verbal and written) in a professional manner; Provides relevant and timely information
Full Job Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! SUMMARY DESCRIPTION: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department. KEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality wo
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