Expeditors
logistics
AirExportAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Air Export Agent at Expeditors. Skills: Air Export, customer service, logistics, compliance. Ensure timely and accurate movement of freight and information. providing an exceptional customer service within the Air Export Department”
What You'll Achieve.
Ensure timely and accurate movement of freight and information; exceptional customer service; Meet KPI standards
Industry & Context.
Escalation of problems to Management when necessary
What They're Looking For.
Must Have
Fluent in English, 6 months to 1 year related experience and/or or equivalent combination of education and experience
Nice to Have
IATA Certification
What You'll Do.
Ensure timely and accurate movement of freight and information
providing an exceptional customer service within the Air Export Department
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and Trace Air Export Files and reporting
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and vendors billing
Interact with our customers in arranging their international shipments
Contribute to maintain relationships with vendors (airlines
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow
looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards in accordance with the Company’s procedures
Overseas communications
timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Meets company standards of 52 hours training per year per employee
Complete mandatory training when required
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Interact with our customers; maintain relationships with vendors; Overseas communications, timely responses to emails and requests (internal and external); Escalation of problems to Management when necessary
Communication Scope
Effective interpersonal skills; proven abilities to listen; comprehend; effectively communicate clearly and concisely to obtain positive results; Overseas communications; timely responses to emails and requests (internal and external)
Full Job Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Purpose Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department. Key Responsibilities * Ensure smooth and timely freight process flow * Ensure accurate and timely data entry into our operating system. * Track and Trace Air Export Files and reporting. Use Tree View on daily basis * Ensure arrival notices are communicated to overseas and customers * Ensure accurate and timely client and vendors billing. * Interact with our customers in arranging their international shipments, meeting customer service standards. * Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others. * Meet compliance at all times to regulations internal an
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