OpenAI
Technology
AISupportEngineer-SanFrancisco(WeekendShift)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“AI Support Engineer - San Francisco (Weekend Shift) at OpenAI. Skills: AI Support, Technical Support, Customer Operations. Work directly with customers. Solve complex problems”
What You'll Achieve.
Industry-leading response times; Service levels
Industry & Context.
Problem solvers; Identify root causes; Troubleshooting
Weekend shift coverage, On call shifts, Holiday coverage
What They're Looking For.
Must Have
8+ years of experience in user operations, technical support, or support engineering roles, Expert-level SaaS troubleshooting skills, Proven experience building relationships with customers and cross-functionally
Nice to Have
Bachelor’s degree in Computer Science, Computer Engineering, or relevant technical field, Equivalent practical experience
What You'll Do.
Work directly with customers
Solve complex problems
Provide ownership and education
Be foremost experts on OpenAI products
Resolve issues with Product and Engineering teams
Use scripting and AI capabilities
Improve internal tooling
Automate recurring processes
Create approach to scaling solutions
Orchestrate agentic improvements
Foster supportive work culture
Provide support coverage
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales teams; Technical Success teams; Product teams; Engineering teams
Communication Scope
Communicate technical issues
Full Job Description
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI. If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. You
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