Glean
SaaS
AISuccessManager
“AI Success Manager at Glean. Skills: AI Success Management, Technical Deployment, Customer Engagement, Strategic Guidance. Lead and orchestrate successful implementations and long-term customer engagements. Ensure efficient technical deployment”
What You'll Achieve.
Making customers wildly successful; Customer adoption; Satisfaction metrics
Industry & Context.
Problem-solving skills; Troubleshooting technical issues; Building consensus around outcomes and success measures
Hybrid work (4 days a week in San Francisco or Mountain View office)
What They're Looking For.
Must Have
3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products, Understanding of software development life cycles and methodologies, including Agile and DevOps practices, AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader certification, Excellent analytical and problem-solving skills, Organizational, project management, and communication abilities, Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles, Experience with process documentation, playbooks, and continuous improvement initiatives, Solutions-oriented trusted advisor with capability to own escalations, Capable of handling ambiguity and thriving in a fast-paced environment
What You'll Do.
Lead and orchestrate successful implementations and long-term customer engagements
Ensure efficient technical deployment
Deliver proactive strategic guidance
Build and deliver against joint success plans
Monitor and report on deployment progress
and satisfaction metrics
Proactively identify risks or blockers and drive resolution
Guide and document improvements for onboarding processes
Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
How You'll Work.
Team & Collaboration
Collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support; Facilitate cross-functional collaboration across delivery, operations, and technical teams; Act as escalation manager when necessary; Escalate internally when appropriate
Communication Scope
Communication abilities
Process & Methodology
Project management
Applying for this AI Success Manager role?
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