Glean
AISuccessManager
“AI Success Manager at Glean. Skills: AI Success Management, technical deployment, customer engagement, strategic guidance, project management. lead and orchestrate successful implementations and long-term customer engagements. ensuring efficient technical deployment”
What You'll Achieve.
making our customers wildly successful; measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level
Industry & Context.
Excellent analytical and problem-solving skills; troubleshooting technical issues; building consensus around outcomes and success measures
must be located US Pacific time zone
What They're Looking For.
Must Have
3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products, understanding of software development life cycles and methodologies, including Agile and DevOps practices, AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader, Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures, organizational, project management, and communication abilities, Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles, Experience with process documentation, playbooks, and continuous improvement initiatives, Solutions-oriented trusted advisor with capability to own escalations, Capable of handling ambiguity and thriving in a fast-paced environment
What You'll Do.
lead and orchestrate successful implementations and long-term customer engagements
ensuring efficient technical deployment
delivering proactive strategic guidance
building then delivering against joint success plans
Monitor and report on deployment progress
and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes
Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
How You'll Work.
Team & Collaboration
collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support; facilitate cross-functional collaboration across delivery, operations, and technical teams
Communication Scope
communication abilities
Process & Methodology
project management
Applying for this AI Success Manager role?
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