Arize AI
Technology
AISolutionsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“AI Solutions Manager at Arize AI. Skills: Customer Success, AI/ML adoption, Customer relationships. Build and deepen relationships with AI/ML users. Foster adoption”
What You'll Achieve.
Drive customer adoption; Manage customers through renewal cycles; Achieve customer goals; Ensure models achieve business outcomes; Improve AI usage
Industry & Context.
Troubleshoot AI systems; Optimize AI systems
Based in NYC metro area/EST
What They're Looking For.
Must Have
3+ years Customer Success Manager in SaaS, Ability to prioritize and manage multiple customer relationships
Nice to Have
Familiarity with AI/ML workflows, Familiarity with GenAI technologies
What You'll Do.
Build and deepen relationships with AI/ML users
Uncover new use cases
Drive expanded usage across customer accounts
Conduct discovery with customers
Understand customer goals
Share the Arize vision
Demonstrate product capabilities
Propose tailored solutions
Collaborate with technical teams
Address complex customer needs
Ensure smooth implementation
Advise on technical best practices
Run workshops and training sessions
Demonstrate account value
Identify areas of opportunity
Strengthen customer partnerships
Monitor product usage across accounts
Identify upsell opportunities
Align on customer health strategies
Relay customer feature requests
Advocate for customer needs
Ensure support teams are aligned
How You'll Work.
Team & Collaboration
Customer Success Engineering; Account Management teams; Executive teams; Support teams
Communication Scope
Articulating observations
Process & Methodology
Account plan execution
Full Job Description
About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. The Opportunity As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications. While we are a remote-first company, the nature of this role requires candidates to be based in the New York City metro area/EST time zone. The Team Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more. As an AI Solutions Manager, your work will directly contribute to our customers’ success in deploying impactful AI solutions, ensuring their models achieve measurable business outcomes. We are looking for a fast-paced, client-obsessed candidate with an entrepreneurial mindset to nurture, and grow our customers. You’ll be working with Arize customers to help them improve the AI they use acr
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