Arize AI
Technology
AISolutionsManager
“AI Solutions Manager at Arize AI. Skills: Customer Success, AI/ML adoption, Customer relationships. Build and deepen relationships with AI/ML users. Foster adoption”
What You'll Achieve.
Drive customer adoption; Manage customers through renewal cycles; Achieve customer goals; Ensure models achieve business outcomes; Improve AI usage
Industry & Context.
Troubleshoot AI systems; Optimize AI systems
Based in NYC metro area/EST
What They're Looking For.
Must Have
3+ years Customer Success Manager in SaaS, Ability to prioritize and manage multiple customer relationships
Nice to Have
Familiarity with AI/ML workflows, Familiarity with GenAI technologies
What You'll Do.
Build and deepen relationships with AI/ML users
Uncover new use cases
Drive expanded usage across customer accounts
Conduct discovery with customers
Understand customer goals
Share the Arize vision
Demonstrate product capabilities
Propose tailored solutions
Collaborate with technical teams
Address complex customer needs
Ensure smooth implementation
Advise on technical best practices
Run workshops and training sessions
Demonstrate account value
Identify areas of opportunity
Strengthen customer partnerships
Monitor product usage across accounts
Identify upsell opportunities
Align on customer health strategies
Relay customer feature requests
Advocate for customer needs
Ensure support teams are aligned
How You'll Work.
Team & Collaboration
Customer Success Engineering; Account Management teams; Executive teams; Support teams
Communication Scope
Articulating observations
Process & Methodology
Account plan execution
Applying for this AI Solutions Manager role?
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