AISolutionsDeliveryEngineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking an AI Solution Delivery Engineer to join NICE IT AI Center of Excellence and accelerate delivery of AI agents across the company. The role centers on building internal AI agents powered by Anthropic Claude Cowork and other LLMs, with responsibility for designing skills, agent logic, tool usage, and end‑to‑end solution flows using low‑code platforms. You will leverage Claude’s strengths in complex reasoning, long‑context document processing, and agentic workflows to deliver scalable, business‑ready AI solutions. The position is low‑code / no‑code, but requires deep practical understanding of LLM behavior, prompt define refusal, fallback, and hallucinating behaviors Build ChatGPT/Copilot Studio ) Strong prompt engineering, including system prompt design Familiarity with multi-agent and autonomous agent architectures: designing systems where specialized agents collaborate, delegate sub-tasks, and operate with minimal human intervention. Comfort with low-code automation platforms: Power Automate, n8n REST, JSON, and webhook literacy: able to read API docs and configure tools Strong stakeholder management familiarity with Model Context Protocol (MCP) Experience with RAG patterns; familiarity with Microsoft Copilot Studio Why Join Us?  At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.  If you are a strategic thinker, a collaborative leader, and passi