NICE
AISolutionStrategist
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optimal for Mid candidates.
“AI Solution Strategist at NICE. Skills: AI strategy, Conversational design, Customer operations. Define, develop, and launch conversational AI agents. Serve as a strategic partner to customers”
What You'll Achieve.
Sharpen customer outcomes; Sharpen internal decision-making; Achieve maximum visibility
Industry & Context.
Critical thinking; Comfort with ambiguity; Make sound calls with incomplete information
What They're Looking For.
Must Have
Proven ability to juggle multiple high-stakes projects at once, History of rallying cross-functional teams toward delivery in demanding environments, Solid grasp of software development fundamentals, product management, and engineering workflows, Capable of bridging the gap between ambitious product vision and working AI agents, Experience with conversational design principles and customer experience strategy, Practical understanding of what's involved in deploying AI that reliably serves real customers at volume, Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes, Sharp written and verbal communicator, Can distill complex technical detail into clear, actionable language for non-technical audiences, critical thinking and comfort with ambiguity, able to make sound calls with incomplete information, Effective at aligning diverse stakeholders and maintaining momentum across workstreams
Nice to Have
An MBA or similar experience combining technology and business operations is a notable advantage
What You'll Do.
and launch conversational AI agents
Serve as a strategic partner to customers
Convert business requirements into AI agents
Lead delivery across complex agentic projects
Bridge the gap between technical teams and business stakeholders
Shape agent behavior through conversational design
Surface data-driven action items and iterations
How You'll Work.
Team & Collaboration
Work hand-in-hand with Product Managers and Engineers; Work with go-to-market (GTM) teams; Bridge the gap between technical teams and business stakeholders; Rallying cross-functional teams toward delivery
Communication Scope
Sharp written and verbal communicator; Distill complex technical detail into clear, actionable language
Process & Methodology
Juggling multiple high-stakes projects, Lead delivery across multiple concurrent complex agentic projects
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. How will you make an impact? Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives. Convert business requirements into well-designed, high-performing AI agents. Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective. Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle. Shape agent behavior through conversational design, product intuition, and performance data. Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making. Have you got what it takes? Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience). An MBA or similar experience combining technology and business operations is a notable advantage. Proven ability to juggle multiple high-stakes projects at once. History of rallying cross-functional teams toward delivery in demanding environments. Solid grasp of software development fundamentals, product management, and engineering workflows. You won't be writing code daily, but you need enough techn
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