WATI. io
Technology
AISolutionImplementationEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“AI Solution Implementation Engineer at WATI. io. Skills: AI Solution Implementation, Customer Engagement Platform, API Integrations. Own technical onboarding. Own go-live”
What You'll Achieve.
Reduce churn; Shorten time-to-value; Unlock x-sell opportunities
Industry & Context.
Troubleshoot technical issues
What They're Looking For.
Must Have
5+ years solutions engineering, 5+ years implementation, 5+ years technical CSM, Hands-on REST APIs, Hands-on webhooks, Hands-on integration patterns, Experience deploying AI agents, Experience consulting AI agents, Experience deploying LLM workflows, Experience consulting LLM workflows, Proficient WhatsApp Business API, Proficient comparable messaging platforms, Customer-facing, Translate technical complexity, Self-directed, Manage multiple mid-market accounts
Nice to Have
CRM integration experience, HubSpot CRM integration, Salesforce CRM integration
What You'll Do.
Own technical onboarding
Automate customer workflows
Build WhatsApp Business API integrations
Configure WhatsApp Business API integrations
Configure chatbot flows
Integrate Wati with CRMs
Integrate Wati with third-party platforms
Consult customers on AI strategy
Identify automation opportunities
Surface expansion signals
Surface upsell opportunities
Serve as escalation point
Contribute to internal playbooks
Contribute integration templates
Contribute reusable assets
How You'll Work.
Team & Collaboration
Partner with CSMs; Partner with AMs
Communication Scope
Translate technical complexity
Full Job Description
**About Wati ** Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the AI-Powered Customer Engagement Platform for Revenue Growth. **About the role** You will be the technical backbone of our mid-market customer journey — owning everything from go-live through expansion. Sitting in the CS org, you'll translate complex business workflows into live WhatsApp automations, API integrations, and AI agent deployments on Wati and Astra. Your work directly reduces churn, shortens time-to-value, and unlocks x-sell opportunities. **What you'll do** * Own technical onboarding and go-live for mid-market and Enterprise accounts * Design and deploy AI agents on Astra to automate customer workflows * Build and configure WhatsApp Business API integrations, webhooks, and chatbot flows * Integrate Wati with CRMs (HubSpot, Salesforce) and third-party platforms * Consult customers on AI strategy — identify automation opportunities and drive adoption * Partner with CSMs and AMs to surface expansion signals and upsell opportunities * Serve as escalation point for complex technical issues post-launch * Contribute to internal playbooks, integration templates, and reusable assets **Requirements** * 5+ years in solutions engineering, implementation, or technical CSM roles * Hands-on with REST APIs, webhooks, and
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