Cresta
AI
AIQualityAssuranceIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“AI Quality Assurance Intern at Cresta. Skills: AI Quality Assurance, AI behavior analysis, Intent recognition evaluation, Conversation quality assessment, Model output auditing. evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems. ensure AI systems act as intended”
What You'll Achieve.
ensure our AI systems act as intended; follow correct business logic; provide accurate and safe outputs to end users
Industry & Context.
analytical thinking
What They're Looking For.
Must Have
curious, detail-oriented, analytical thinking, curiosity about how intelligent systems behave
Nice to Have
AI/ML, NLP, chatbots, Product quality and user experience, Linguistics, conversation analysis, human–AI interaction, AI evaluation, AI ops, product QA
What You'll Do.
evaluate the behavior
and reliability of Cresta’s AI Agents and Agent Assist systems
ensure AI systems act as intended
follow correct business logic
provide accurate and safe outputs to end users
Execute structured test plans for AI Agent implementations
Validate that intents
and workflows trigger correctly
Identify behavioral inconsistencies
Review and validate AI-generated suggestions
Provide actionable feedback to improve intent models and redaction/PII handling
and transcription accuracy checks
Spot patterns or emerging issues across test sets
Full Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems. Unlike traditional QA, this work sits at the intersection of: AI behavior analysis Intent recognition evaluation Conversation quality assessment Model output auditing Light prompt testing and refinement Responsibilities: You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users. As an AI Quality Assurance Intern, you will: Execute structured test plans for AI Agent implementations Validate that intents, entities, and workflows trigger correctly Identify behavioral inconsistencies, misclassifications, or hallucinations Review and validate AI-generated suggestions, summaries, and classifications Provide actionable feedback to improve intent models and redaction/PII handling Run bias, redaction, and transcription accuracy checks Spot patterns or emerging issues across test sets Contribute ideas for improving internal QA pro
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