Hire Overseas
Healthcare
AIQualityAnalyst(Healthcare)
“AI Quality Analyst (Healthcare) at Hire Overseas. Skills: AI Quality Analysis, Real-Time Monitoring, Human-in-the-Loop Intervention, Escalation and Communication, Operational Support, Continuous Improvement. support live deployments of AI systems. ensuring AI agents perform reliably in real-world environments”
What You'll Achieve.
ensuring AI agents perform reliably in real-world environments; continuously improve system performance; ensure smooth execution of active pilots and deployments
Industry & Context.
exercising sound judgment; stepping in when needed; Identify inconsistencies, edge cases, and failure patterns in system behavior; Step in when the AI encounters ambiguity, failure cases, or situations requiring human judgment; Interpret nuanced or incomplete inputs and determine the appropriate next step; Recognize when an AI interaction is no longer valid and take ownership of resolving it; resolve an ambiguous or unexpected problem independently
Available to work 9 AM to 5 PM Eastern Time Monday through Friday, Only candidates who submit a Loom video will be moved to the next step of the hiring process.
What They're Looking For.
Must Have
2 to 3 years of experience in operations, quality assurance, technical support, or a similar role, ability to spot inconsistencies, edge cases, and failure patterns under high volume, Clear and concise communicator in both written and spoken English at a professional level, Comfortable making decisions in ambiguous, fast-moving environments without constant direction, Able to navigate multiple communication platforms such as Slack, Teams, and SMS simultaneously, Highly reliable and responsive with the ability to operate effectively in real-time workflows, Available to work 9 AM to 5 PM Eastern Time Monday through Friday
Nice to Have
Familiarity with EMR or EHR systems, Experience in a healthcare-adjacent or home care environment, Spanish or Mandarin language proficiency, Background working at an early-stage startup or in a high-ambiguity environment
What You'll Do.
support live deployments of AI systems
ensuring AI agents perform reliably in real-world environments
stepping in when needed
exercising sound judgment
helping the team continuously improve system performance
reviewing call transcripts and text messages generated by AI agents
escalating issues to customers and internal counterparts
flagging edge cases that the system cannot handle on its own
Real-Time Monitoring and QA
Human-in-the-Loop Intervention
Escalation and Communication
Operational Support and Continuous Improvement
How You'll Work.
Team & Collaboration
cross-functional coordination; escalating issues to customers and internal counterparts; Translate issues into clear, structured, and actionable communication for internal teams and customers; Communicate through Slack, Teams, and other platforms as needed; Surface recurring patterns and insights to inform product and workflow improvements
Communication Scope
Clear and concise communicator in both written and spoken English at a professional level; Communicate through Slack, Teams, and other platforms as needed; Maintain a high standard of written and verbal English across all interactions; Translate issues into clear, structured, and actionable communication
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