Asana
SaaS
AIPrompt&WorkflowDesigner
“AI Prompt & Workflow Designer at Asana. Skills: AI Prompt Design, Workflow Automation, Conversational AI, LLM Prompt Engineering. Design AI workflows. Construct AI workflows”
What You'll Achieve.
Unlock Services & Support team productivity; Build seamless internal copilot experiences; Drive world-class self-service outcomes; Maximize resolution accuracy; Drive measurable self-service resolution; Drive measurable deflection metrics; Reduce manual administrative work
Industry & Context.
Problem-solving; Root cause analysis; Workflow bottleneck analysis
What They're Looking For.
Must Have
6+ years Support Operations experience, 6+ years Business Systems experience, 6+ years technical CX role experience, Proven track record designing AI workflows, Proven track record building AI workflows, Proven track record designing chatbots, Proven track record building chatbots, Proven track record designing automated logic systems, Proven track record building automated logic systems, Advanced hands-on familiarity conversational AI platforms, Advanced hands-on familiarity LLM prompt engineering, Advanced hands-on familiarity low-code/no-code automation tools, Deep experience integrating tools into enterprise ticketing platforms, Exceptional cross-functional communicator, Exceptional collaborator, Ability to influence Support teams, Ability to align Support teams, Ability to influence Product teams, Ability to align Product teams, Ability to influence Engineering teams, Ability to align Engineering teams, Ability to influence vendor teams, Ability to align vendor teams, Turn abstract operational goals into precise technical logic, Assess tool usage, Analyze workflow bottlenecks, Ensure AI systems enable data reporting, Frame complex workflow issues, Confront complex workflow issues, Bring data-backed recommendations to leadership, Document complex systems clearly, Train support delivery teams, Enable support delivery teams
Nice to Have
Experience with SFDC, Experience with Fin, Experience with Asana, Experience integrating tools into Service Cloud ecosystems, Experience integrating tools into Salesforce ecosystems
What You'll Do.
Construct AI workflows
Optimize AI workflows
Maintain AI workflows
Design internal copilots
Construct internal copilots
Optimize internal copilots
Maintain internal copilots
Capture ambiguous business requirements
Architect AI workflow blueprints
Configure external-facing customer chatbots
Maintain external-facing customer chatbots
Configure internal AI copilots
Maintain internal AI copilots
Define conversation design paths
Test conversation design paths
Refine conversation design paths
Define complex prompt structures
Test complex prompt structures
Refine complex prompt structures
Define conditional routing logic
Test conditional routing logic
Refine conditional routing logic
Stitch AI workflows into tech stack
Stitch agent capabilities into tech stack
Optimize customer-facing AI chat interfaces
Optimize AI search interfaces
Build internal AI workflows
Test internal AI workflows
Iterate on internal AI workflows
Surface automated knowledge suggestions
Reduce manual post-case administrative work
Monitor chatbot performance data
Analyze chatbot performance data
Analyze conversation logs
Analyze workflow drop-off points
Execute optimization strategies
Maintain master technical blueprints
Maintain workflow logic maps
Maintain prompt libraries
Evaluate emerging AI technologies
Evaluate LLM features
Evaluate vendor capabilities
How You'll Work.
Team & Collaboration
Partner with Services leadership; Partner with Support leadership; Partner with functional owners; Partner with technical SMEs; Partner with Customer Experience SMEs; Partner with Enterprise Technology; Partner with Product teams; Partner with Engineering teams; Collaborate with Support teams; Collaborate with Product teams; Collaborate with Engineering teams; Collaborate with vendor teams
Communication Scope
Cross-functional communication; Technical documentation
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