Wonderschool
childcare
AIProductSupportLead
“AI Product Support Lead at Wonderschool. Skills: Customer Success, AI Systems, Product Development. Handle tickets. Handle phone support”
What You'll Achieve.
Meet SLAs consistently; Improve CSAT; Improve NPS; Automate Tier-1 volume; Surface right signals; Reduce ticket volume; Reduce need for support
Industry & Context.
Root cause analysis; Troubleshooting
Five to six days in office
What They're Looking For.
Must Have
5+ years experience, Systems builder, Track record using AI, Product instincts, Close to the customer, Comfortable picking up the phone
Nice to Have
Product management experience
What You'll Do.
Design self-service paths
Turn volume into requirements
Join engineering reviews
Influence engineering
Deliver white-glove service
How You'll Work.
Team & Collaboration
Partner with engineering; Partner with product; Partner with operations
Communication Scope
Customer communication; Clear briefs
Applying for this AI Product Support Lead role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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