Titan
banking
AIPlatformAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“AI Platform Analyst at Titan. Skills: AI, Client Support, Product Feedback. Own an agentic-enabled client support experience end-to-end. Deepen client adoption of the Titan platform”
What You'll Achieve.
ensuring every user interaction reflects Titan's standard of excellence; makes the entire team smarter and faster over time; ensuring nothing slips and no client feels unheard
Industry & Context.
Investigate platform issues with depth and rigor; distinguishing user education gaps, product limitations, and technical issues
What They're Looking For.
Must Have
Bachelor's degree in a technical field (engineering, computer science, information systems, or similar), Fundamental technical skills, deep curiosity about AI platforms and how they work, written and verbal communication skills, High agency, extreme ownership, Exceptional organizational skills, attention to detail
Nice to Have
Banking or fintech experience a plus
What You'll Do.
Own an agentic-enabled client support experience end-to-end
Deepen client adoption of the Titan platform
Synthesize client feedback into structured inputs
Investigate platform issues with depth and rigor
Develop sharp pattern recognition across inbound requests
Build and continuously improve a living knowledge base
Maintain visibility across client communication channels
Team with Client Partners and Forward Deployed Engineers
How You'll Work.
Team & Collaboration
Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience
Communication Scope
explain technical concepts clearly to non-technical users
Full Job Description
Titan is building the AI platform for banking – creating the models and agents that will define the industry. Led by a team of former CTOs with multiple exits, former bank operators and former regulators, the Titan AI Platform Analyst program is designed to develop the next generation of AI operators, engineers, and client leaders. As a Platform Analyst, you will work at the frontier of AI, getting firsthand experience operating cutting-edge AI systems in production environments, learning directly from seasoned operators and engineers, and building the foundation for a high-impact career in AI. AI Platform Analysts who excel have a clear path to roles across Forward Deployed Engineering, Client Ownership, and Product Management. We're seeking a driven, technically curious individual ready to make our customers wildly successful as we scale. What you'll do - Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence - Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development - Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams - Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering - Develop sharp pattern recognition across inbound requests - distinguishing user education gaps, product limitations, and technical issues in real time - Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time - Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard - Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience Required qualifications - Bachelor's degree in a technical field (engineerin
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