7AI
Technology
AIOutcomesEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“AI Outcomes Engineer at 7AI. Skills: Customer Success, Technical Implementation, AI, Security Workflows. Own customer lifecycle post-sale. Serve as business point of contact”
What You'll Achieve.
Drive measurable business outcomes; Achieve long-term adoption; Maximize long-term customer success; Maximize value realization
Industry & Context.
Prioritizing issues; Driving resolution; Navigating ambiguity
What You'll Do.
Own customer lifecycle post-sale
Serve as business point of contact
Serve as technical point of contact
Lead onboarding execution
Tailor solutions for success
Maximize customer value
Mature customer workflows
Expand customer usage
Run customer communication cadences
Manage customer health
Manage customer risks
Manage customer blockers
Coordinate cross-functionally
Partner with AI Security Engineers
Surface customer insights
Surface product feedback
Inform roadmap priorities
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Sales; Cross-functional coordination
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program Management, Milestones
Full Job Description
7AI is seeking an AI Outcomes Engineer to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, cross-functional role for someone who combines strong customer success leadership with technical implementation depth and operational execution. You’ll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption. As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes. You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts. You’ll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle. KEY RESPONSIBILITIES - Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness. - Serve as the primary business and technical point of contact for customer stakeholders. - Build and drive success plans, stakeholder maps, and program milestones. - Lead onboarding execution, workflow alignment, and operational enablement activities. - Tailor solutions during onboarding to maximize long-term customer success and value realization. - Drive adoption by helping customers mature workflows and expand usage over time. - Run customer communication cadences, including status reviews, executive check-ins, and QBRs. - Manage customer health, risks, blockers, and escalations through strong cross-functional coordination. - Partner with AI Security Engineers when advanced technical expertise, complex investigations, or new capability requirements arise. - Surface
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