OurRitual
Operations
AIOperationsLead
“AI Operations Lead at OurRitual. Skills: Operations leadership, AI operations, System design. Lead the operations team responsible for expert therapists. Own expert hiring and onboarding”
What You'll Achieve.
Ensure supply consistently meets customer demand across geographies, languages, and clinical needs; Help every expert grow into their best self; Move experts toward quality; Build a customer service operation that's faster, more empathetic, and more scalable; Scale the model without losing what makes it work; Build the muscle for creating, communicating, and maintaining clear policies; Give the team and leadership real-time visibility into how the business is running; Turn dataset and expert network into a durable advantage
Industry & Context.
What They're Looking For.
Must Have
5+ years of operations leadership experience with a track record of building and leading high-performing operations and/or customer success teams, Hands-on operator — you've been the one writing the spec, running the experiment, and shipping the change, not just the one assigning it, High EQ — you've managed sensitive workforces or changes before and know how to introduce change in ways that build trust rather than erode it, Genuine fluency with AI as an operational tool — you've used it, deployed it, or built around it, and you have a point of view on where it fits and where it doesn't, product partnership instincts — you have worked closely with product organizations and know how to be an effective partner, Builder mentality — energized by designing systems from scratch rather than maintaining ones that already exist, Fluent English
Nice to Have
0-to-1 operations leadership at an early-stage company that scaled meaningfully, Experience scaling a marketplace, services business, or operationally complex consumer company, Background managing clinical or professional networks (therapists, coaches, doctors, lawyers), Experience with AI-powered customer service tools, supervision systems, or workforce quality platforms, Personal experience with therapy — it builds intuition for what experts and customers actually need
What You'll Do.
Lead the operations team responsible for expert therapists
Own expert hiring and onboarding
Manage expert compensation strategy
Build a performance management system for expert therapists
Define what quality looks like on the platform
Partner with clinical leadership
Lead the customer success function
Leverage AI to build customer service operation
Turn customer service into learning engine
Design and implement operational systems
Close the policy gaps
Identify where AI can replace
or eliminate operational work
Establish the metrics
and operating rhythms
Partner closely with product
Advocate for the needs of experts
Translate frontline learnings into product priorities
How You'll Work.
Team & Collaboration
Work in tight partnership with product; Partner closely with product to shape internal tools, expert-facing surfaces, and AI workflows; Advocate for the needs of experts inside product conversations; Translate frontline learnings from customer service and the expert network into product priorities
Applying for this AI Operations Lead role?
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How to Apply on Ashby
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