AIOperationsLead

ABOUT US OurRitual is a fast-growing digital platform reshaping how relationship therapy works. We combine expert-led therapy sessions with AI-powered support to create a blended experience — where clinical depth and intelligent technology weave together into something neither could deliver alone. A therapist brings depth. AI brings continuity. Together, they reshape what relationship support feels like in the 167 hours between sessions. We call it Continuous Therapy. We've reached product-market fit with strong growth, exceptional engagement, and retention that breaks the category. We have 200+ expert therapists on the platform and the largest dataset of clinically-annotated couples therapy sessions in existence. We're pre-Series A, where operations stops being something we run and starts being something we design. ROLE OVERVIEW As AI Operations Lead, you will own the engine that makes Continuous Therapy actually run — the expert network, the customer experience, and the systems that hold it all together as we scale. This role sits at the intersection of operations, people leadership, and product, and it exists because operations in an AI-native company looks fundamentally different from the playbook most ops leaders have run before. You'll lead our operations and customer success organization, manage a network of 200+ expert therapists, and build the performance management, supervision, and growth systems that help our experts do their best work. You'll have something rare to work with: every session on the platform is recorded and clinically annotated, which means the raw material for transcript-informed feedback, supervision, and quality systems is already in your hands. And you'll work in tight partnership with product — both as a builder shaping the internal tools and AI-powered workflows your team needs, and as the voice in the room advocating for what experts and customers are telling us. This is a hands-on role, not a manage-from-above one. We're a lean tea