OurRitual
Operations
AIOperationsLead
“AI Operations Lead at OurRitual. Skills: AI Operations, Expert Network Leadership, Performance Management, Customer Success. Lead the operations team responsible for our 200+ expert therapists. Own expert hiring and onboarding”
Industry & Context.
What They're Looking For.
Must Have
5+ years of operations leadership experience with a track record of building and leading high-performing operations and/or customer success teams, Hands-on operator, High EQ, Genuine fluency with AI as an operational tool, product partnership instincts, Builder mentality, Fluent English
Nice to Have
0-to-1 operations leadership at an early-stage company that scaled meaningfully, Experience scaling a marketplace, services business, or operationally complex consumer company, Background managing clinical or professional networks (therapists, coaches, doctors, lawyers), Experience with AI-powered customer service tools, supervision systems, or workforce quality platforms, Personal experience with therapy
What You'll Do.
Lead the operations team responsible for our 200+ expert therapists
Own expert hiring and onboarding
Manage expert compensation strategy
Build a performance management system for expert therapists
Define what quality looks like on the platform
Partner with clinical leadership
Lead the customer success function
Leverage AI to build a customer service operation
Turn customer service into a learning engine
Design and implement the operational systems
Close the policy gaps
Identify where AI can replace
or eliminate operational work
Establish the metrics
and operating rhythms
Partner closely with product
Advocate for the needs of experts
Translate frontline learnings
How You'll Work.
Team & Collaboration
Work in tight partnership with product; Partner closely with product to shape the internal tools; Advocate for the needs of experts inside product conversations
Applying for this AI Operations Lead role?
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