AIMarketingOperationsManager

Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale. The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team based in San Francisco’s Financial District, serving some of the world’s largest enterprises Outset is looking for an AI Marketing Operations Manager to build our marketing ops function from the ground up. This is a foundational hire, you'll be the first dedicated person in this space, reporting directly to the Head of Marketing and working closely with Revenue Operations to architect the systems, processes, and data infrastructure that power our go-to-market motion. You're not just an ops person - you have a technical, builder mindset. You're comfortable writing automations, connecting APIs, and using AI-powered tooling to move faster and do more with less. If you've built marketing ops at a startup before and know what it takes to go from zero to scalable, this role is for you. Responsibilities - Own the marketing ops tech stack end-to-end, with HubSpot as the foundation - from initial buildout to ongoing optimization - Design and implement lifecycle marketing infrastructure: lead scoring, nurture flows, segmentation, and lifecycle stage definitions - Partner closely with RevOps to align on funnel definitions