eTelligent Group LLC
Tech / AI / Software
AIIntegratorSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“AI Integrator Support Specialist at eTelligent Group LLC. Skills: AI/ML support, Technical support, Documentation, User training, Security compliance. On-site, junior-level technical support. Operate and sustain AI-enabled solutions”
What You'll Achieve.
Contribute to mission readiness by helping operationalize and improve critical AI-driven platforms
Industry & Context.
Troubleshoot common issues; Escalate complex problems
US Citizen (MUST), Requires successful completion of NACI/SF85 (Public Trust) background investigation, Occasional travel to other AFRC locations, as authorized, Compliance with privacy, safety, and physical/environmental security rules, Maintain service continuity and follow contract staffing constraints, Maintain personally issued computing equipment per contract terms
What They're Looking For.
Must Have
Bachelor’s degree in computer science, engineering, data science, or related field, Minimum of 2 years’ direct hands-on experience or commensurate education in artificial intelligence, machine learning, data science, or a related field within secure DoD or comparable environments, Working knowledge of basic Linux commands, Git/version control experience, Ability to run and troubleshoot scripts, Familiarity with at least one ML library (e.g., scikit-learn or PyTorch/TensorFlow), Basic data handling (CSV/SQL fundamentals), Security clearance: Requires successful completion of NACI/SF85 (Public Trust) background investigation, US Citizen (MUST), Clear verbal and written communication for technical and non-technical audiences, Able to draft documentation and provide status updates with guidance, Present a professional demeanor, Display contractor identification badges at all times, Adhere to all base regulations and government conduct policies, U.S. eligible for base access, Compliance with privacy, safety, and physical/environmental security rules, Maintain service continuity and follow contract staffing constraints, Maintain personally issued computing equipment per contract terms, Willingness to complete required security and privacy training
Nice to Have
Prior support for .mil/.gov AI, data, or software solutions (internships/projects count), Familiarity with DoD acquisition/contracting and compliance processes, Familiarity with containers (Docker), Basic CI/CD knowledge, Interest in automation/scripting to improve repeatable support tasks
What You'll Do.
junior-level technical support
Operate and sustain AI-enabled solutions
Support day-to-day platform operations
Basic data/model updates using established procedures
Documentation for AI/ML-enabled capabilities
Run established training/evaluation scripts
Assist with basic model validation
Deployment support integration testing
Coordinate tickets with DoD IT/cyber teams
Update and maintain technical notes
and training materials
Assist with recurring user training
Translate technical workflows for non-technical audiences
Capture feedback and improvement requests
Follow DoD cybersecurity protocols
Comply with privacy and confidentiality rules
Perform basic monitoring and health checks
Execute approved patches/updates
Troubleshoot common issues
Escalate complex problems
Support labor-hour reporting and contract deliverables
and triage support tickets/incidents
Communicate status updates
Coordinate with Resources Flight Chief and technical leads to resolve issues
How You'll Work.
Team & Collaboration
Working under guidance from senior engineers and government stakeholders; Coordinate tickets with DoD IT/cyber teams; Coordinate with the Resources Flight Chief and technical leads to resolve issues
Communication Scope
Clear verbal and written communication for technical and non-technical audiences; Able to draft documentation and provide status updates with guidance
Full Job Description
Company Overview: Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department. eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges. Location: 439th CES/CER, 250 Patriot Avenue, Westover ARB, MA 01022 (Onsite) Citizenship: US Citizen (MUST) Security Clearance: Requires successful completion of NACI/SF85 (Public Trust) background investigation. Position Overview: The Support Specialist provides on-site, junior-level technical support to the 439th Civil Engineer Squadron (CES) at Westover ARB to help operate and sustain AI-enabled solutions in a secure DoD environment. Working under guidance from senior engineers and government stakeholders, the role supports day-to-day platform operations, basic data/model updates using established procedures, user support, and documentation for AI/ML-enabled capabilities (e.g., contract analysis, energy management, and snowfall recovery). This position contributes to mission readiness by helping operationalize and improve critical AI-driven platforms for military engineering, utilities, contracting, and emergency response. Key Responsibilities: AI/ML support:
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