AI&GTMAutomationManager

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. **Job Summary** * Design, optimize, and scale business workflows using Salesforce Flow, routing logic, and orchestration frameworks. * Build automation that reduces manual activity for sellers, recruiters, and operational teams. * Translate business processes into intelligent automation workflows that improve speed, quality, and consistency. * Support the rollout and operationalization of Agentforce-enabled workflows, next-best-action logic, and AI-driven seller processes. * Develop repeatable automation frameworks that can be standardized across Direct Hire, Staffing, VMS Staffing, and emerging service lines. * Identify data quality, enrichment, duplicate account, and signal-readiness gaps that impact automation performance. * Create SLA-based triggers, alerts, and escalation paths to improve speed-to-lead and follow-up consistency. * Partner cross-functionally with Product, Sales, Recruiting, Operations, IT, and external partners to refine automation priorities and execution plans. * Maintain workflow documentation, runbooks, process standards, and operational governance practices. * Run automation experiments to improve conversion, adoption, workflow reliabili