CAIS
AIForwardITSupportEngineer
“AI-Forward IT Support Engineer at CAIS. Skills: AI tools, IT Support, Microsoft ecosystem. owns the day-to-day support experience. managing the support team”
What You'll Achieve.
empowering them to engage and transact with leading asset managers on a massive scale; delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience; makes AI feel accessible, not intimidating
Industry & Context.
engineer solutions
minimum of 4 days in office per week
What They're Looking For.
Must Have
5+ years of progressive IT experience, 2+ years leading a support function or small team, Demonstrated experience using AI tools (e. g. , Copilot, ChatGPT, Claude), Hands-on expertise in automating Microsoft 365, Azure, and Intune environments
Nice to Have
Financial services industry experience or a similar fast-paced, entrepreneurial environment
What You'll Do.
owns the day-to-day support experience
managing the support team
serving as the senior escalation point
making sure employees can get things done
using AI tools to manage
and engineer solutions in the Microsoft ecosystem
getting employees access to what they need
holding vendors and partners accountable to service standards
own configuration and policy work
not just administer tickets
How You'll Work.
Communication Scope
Excellent communication and interpersonal skills; comfortable engaging at all levels of the organization; able to explain technology clearly to non-technical users in plain, practical terms
Applying for this AI-Forward IT Support Engineer role?
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