RingCentral
UCaaS
AIForward-DeployedEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“AI Forward-Deployed Engineer at RingCentral. Skills: AI, Agentic AI, Customer-facing technical role, Deployment. Close gap between solution acquisition and value realization. Translate operational requirements into agentic AI experiences”
What You'll Achieve.
Value realization; Production-grade agentic AI experiences; Direct accountability for business outcomes; Depth over breadth engagement; Production deployment; Proven ROI; Account expansion; Measurable ROI; Containment rates; Handle time reduction; Resolution accuracy; Cost per interaction; Ongoing improvements and business outcomes; Ongoing measurement and optimization of agent performance; Inform roadmap prioritization and feature development
Industry & Context.
Translate operational requirements into production-grade agentic AI experiences; Determine optimal points for AI automation; Iterate on agent behavior to drive ongoing improvements; Address platform limitations; Address recurring customer requirements
Remote position based in the United States, Travel to customer sites as required (typically 20-30%)
What They're Looking For.
Must Have
4+ years of experience in a customer-facing technical role, Demonstrated proficiency with large language models, Retrieval-augmented generation, Vector databases, Agent orchestration frameworks, Proven ability to communicate effectively across technical and executive audiences, Demonstrated ability to operate independently in ambiguous, fast-moving environments with incomplete information and competing priorities, Bachelor’s Degree or equivalent military and/or work experience
Nice to Have
Telephony domain expertise, SIP, WebRTC, SBCs, direct experience with CCaaS/UCaaS platforms, Experience deploying agentic AI systems (voice or digital) at enterprise scale, Industry depth in healthcare, financial services, retail, insurance, Familiarity with competitive conversational AI platforms
What You'll Do.
Close gap between solution acquisition and value realization
Translate operational requirements into agentic AI experiences
Engage with customers to discover requirements
Map business processes
Prioritize high value use cases
Translate use cases into AI agent behaviors
Conduct detailed workflow analysis
Determine optimal points for AI automation
Establish clear success criteria prior to deployment
Own end to end Agent Development Lifecycle
Monitor performance through observability
Iterate on agent behavior
Design and implement multi-turn agent workflows
Build integrations between AIR Pro and customer systems
Implement compliance and safety controls
and testing frameworks
Serve as senior technical resource during pre-sales engagements
Collaborate with sales teams to qualify opportunities
Scope deployment requirements
Establish delivery timelines
Develop expansion business cases
Document integration patterns
Document platform limitations
Document recurring customer requirements
Provide structured feedback to Product and Engineering
How You'll Work.
Team & Collaboration
Work cross-functionally with Product, Engineering, Professional Services, and Support; Collaborate with Dedicated AE, Digital Overlay team, and RingCentral Sales Engineers; Present business cases to senior operations leadership
Communication Scope
Communicate effectively across technical and executive audiences; Present business cases to senior operations leadership
Process & Methodology
Manage deployment requirements, Establish delivery timelines
Full Job Description
Say hello to opportunities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. AIR Pro is RingCentral’s agentic AI platform for enterprise voice and digital customer interactions. The platform enables organizations to automate customer experience conversations with measurable business outcomes. **This is where you and your skills come in. We’re currently looking for: an AI Forward-Deployed Engineer** This role is responsible for closing the gap between solution acquisition and value realization. This is a technical deployment role, not a services or support function. AI Forward-Deployed Engineers operate within strategic customer accounts, translating operational requirements into production-grade agentic AI experiences with direct accountability for business outcomes. This team operates within the AIR Pro GTM organization, working cross-functionally with Product, Engineering, Professional Services, and Support. AI Forward-Deployed Engineers are assigned to a focused portfolio of strategic accounts, with the expectation of depth over breadth: thorough engagement, production deployment, proven ROI, and account expansion. _This is a remote position based in the United States, with travel to customer sites as required (typically 20-30%)._ **Job Duties:** ## Customer Discovery and Solution Design * Engage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, focused on measurable ROI * Conduct detailed workflow analysis of exi
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