ElevenLabs
Engineering
AIEngineer-ElevenLabs(Remote,Contractual),India
Neural analysis suggests this role is
optimal for Mid+ candidates.
“AI Engineer - ElevenLabs (Remote, Contractual), India at ElevenLabs. Skills: ElevenLabs, AI voice workflows, Middleware solutions, Technical blueprints. Assess ElevenLabs environment. Identify gaps, inefficiencies, scalability issues”
What You'll Achieve.
Improve system reliability, maintainability, and operational efficiency across the platform
Industry & Context.
troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems
What They're Looking For.
Must Have
hands-on experience working with ElevenLabs in production environments, Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows, Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management, understanding of integrations, APIs, and middleware-driven architectures, Experience working with Twilio or similar telephony/contact centre platforms, Ability to independently assess existing systems and implement scalable technical improvements, troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems, Experience documenting technical solutions, standards, and operational procedures, Comfortable operating with high ownership and minimal supervision, communication skills and ability to collaborate effectively with technical and non-technical stakeholders, Ability to balance rapid execution with long-term maintainability and operational stability
Nice to Have
Experience with workflow automation tools such as Zapier, Make, or n8n, Exposure to VB Scripts or legacy automation environments, Experience building or improving AI-powered customer support or call agent systems, Familiarity with operational reporting and analytics for AI voice platforms, Experience delivering short-term transformation or remediation projects, Understanding of AI operations, workflow optimisation, or conversational AI tooling
What You'll Do.
Assess ElevenLabs environment
Define architecture and operational standards
Plan and execute migration activities
Optimise and stabilise AI voice workflows
Identify middleware solutions
Create technical blueprints
Troubleshoot and resolve issues
Improve system reliability
Work closely with stakeholders
Contribute ideas for automation
How You'll Work.
Team & Collaboration
Work closely with internal stakeholders to prioritise improvements; collaborate effectively with technical and non-technical stakeholders
Communication Scope
communication skills; ability to collaborate effectively with technical and non-technical stakeholders
Process & Methodology
Deliver practical solutions quickly, Balance rapid execution with long-term maintainability
Full Job Description
## Responsibilities Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues. Define and implement best-practice architecture and operational standards for: Call agent configuration Estate management Reporting and operational visibility Plan and execute migration activities from the current implementation to an improved target-state architecture. Optimise and stabilise AI voice workflows and integrations. Identify and recommend the most suitable middleware solutions for client integrations and operational workflows. Create clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management. Troubleshoot and resolve issues across AI workflows, integrations, and automation processes. Improve system reliability, maintainability, and operational efficiency across the platform. Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly. Contribute ideas for automation and process improvements using AI-driven tooling and workflows. ## Requirements Strong hands-on experience working with ElevenLabs in production environments. Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows. Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management. Strong understanding of integrations, APIs, and middleware-driven architectures. Experience working with Twilio or similar telephony/contact centre platforms. Ability to independently assess existing systems and implement scalable technical improvements. Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems. Experience documenting technical solutions, standards, and operational procedures. Comfortable operating with high ownership and minimal supervision. Strong communication skills and ability to collaborate effectively with technical and non-technic
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