ElevenLabs
Engineering
AIEngineer-ElevenLabs(Remote,Contractual)[HR178]
Neural analysis suggests this role is
optimal for Mid+ candidates.
“AI Engineer - ElevenLabs (Remote, Contractual) [HR178] at ElevenLabs. Skills: ElevenLabs, AI, Architecture, Integrations. Assess ElevenLabs environment. Identify gaps”
What You'll Achieve.
Improve system reliability; Improve system maintainability; Improve operational efficiency
Industry & Context.
Troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems
What They're Looking For.
Must Have
hands-on experience working with ElevenLabs in production environments, Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows, Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management, understanding of integrations, APIs, and middleware-driven architectures, Experience working with Twilio or similar telephony/contact centre platforms, Ability to independently assess existing systems and implement scalable technical improvements, troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems, Experience documenting technical solutions, standards, and operational procedures, Comfortable operating with high ownership and minimal supervision, communication skills and ability to collaborate effectively with technical and non-technical stakeholders, Ability to balance rapid execution with long-term maintainability and operational stability
Nice to Have
Experience with workflow automation tools such as Zapier, Make, or n8n, Exposure to VB Scripts or legacy automation environments, Experience building or improving AI-powered customer support or call agent systems, Familiarity with operational reporting and analytics for AI voice platforms, Experience delivering short-term transformation or remediation projects, Understanding of AI operations, workflow optimisation, or conversational AI tooling
What You'll Do.
Assess ElevenLabs environment
Identify inefficiencies
Identify scalability issues
Define architecture standards
Implement architecture standards
Define operational standards
Implement operational standards
Plan migration activities
Execute migration activities
Optimise AI voice workflows
Stabilize AI voice workflows
Optimise integrations
Stabilize integrations
Identify middleware solutions
Recommend middleware solutions
Create technical blueprints
Create operational procedures
Create SOP documentation
Troubleshoot AI workflows
Troubleshoot integrations
Troubleshoot automation processes
Improve system reliability
Improve system maintainability
Improve operational efficiency
Prioritise improvements
Deliver practical solutions
Contribute ideas for automation
Contribute ideas for process improvements
How You'll Work.
Team & Collaboration
Collaborate effectively with technical stakeholders; Collaborate effectively with non-technical stakeholders; Work closely with internal stakeholders
Communication Scope
Communication skills
Process & Methodology
Deliver short-term transformation projects, Deliver remediation projects
Full Job Description
## Responsibilities Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues. Define and implement best-practice architecture and operational standards for: Call agent configuration Estate management Reporting and operational visibility Plan and execute migration activities from the current implementation to an improved target-state architecture. Optimise and stabilise AI voice workflows and integrations. Identify and recommend the most suitable middleware solutions for client integrations and operational workflows. Create clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management. Troubleshoot and resolve issues across AI workflows, integrations, and automation processes. Improve system reliability, maintainability, and operational efficiency across the platform. Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly. Contribute ideas for automation and process improvements using AI-driven tooling and workflows. ## Requirements Strong hands-on experience working with ElevenLabs in production environments. Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows. Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management. Strong understanding of integrations, APIs, and middleware-driven architectures. Experience working with Twilio or similar telephony/contact centre platforms. Ability to independently assess existing systems and implement scalable technical improvements. Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems. Experience documenting technical solutions, standards, and operational procedures. Comfortable operating with high ownership and minimal supervision. Strong communication skills and ability to collaborate effectively with technical and non-technic
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