Instacart
Grocery Tech
AIEngagementManager
Neural analysis suggests this role is
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“AI Engagement Manager at Instacart. Skills: AI Engagement Management, Technical Program Management, Cost Management. Own engagement economics. Track cost structure of engagements”
What You'll Achieve.
Get partners to value
Industry & Context.
Identify and manage risk
On-site at partner locations, Travel up to 50%+
What They're Looking For.
Must Have
8+ years technical project management, 8+ years enterprise engagement management, Demonstrated experience managing programs across full SDLC, Technical fluency for AI/ML conversations, Experience building engagement cost models, Bachelor's degree in Technology, Engineering, Business, or equivalent practical experience
Nice to Have
Experience managing AI deployments, Experience managing data platform deployments, Experience managing systems integration deployments, Background in retail tech, Background in e-commerce, Background in operations, Background in CPG, Experience working with engineering, product, and commercial teams, Familiarity with agentic AI platforms, Familiarity with LLM APIs, Familiarity with RAG-based systems, Familiarity with CRM tools, Familiarity with BI and reporting platforms, Familiarity with workshop facilitation tools, PMP or equivalent program management credentials, Prior work in a forward-deployed environment, Prior work in an embedded environment, Prior work in a startup environment
What You'll Do.
Own engagement economics
Track cost structure of engagements
Maintain running view of cost-to-deliver
Surface cost-benefit signals
Inform prioritization decisions
Inform go/no-go decisions
Develop delivery efficiency benchmarks
multi-stakeholder AI engagements
Orchestrate AI engagements
Drive partners to value
Build foundation for team operations at scale
Hold credible conversations with partner engineering teams
Understand AI/ML implementations
Understand integration dependencies
Manage technically complex delivery workstreams
Build and maintain engagement cost models
Track resource utilization
Track time allocation
Translate cost data into analysis
Facilitate highly productive meetings
Create assets for project clarity
Create processes for project clarity
How You'll Work.
Team & Collaboration
Multi-stakeholder engagements; Internal and external meetings; Engineering, product, and commercial teams
Communication Scope
Executive-level presentations; Credible conversations
Process & Methodology
Technical project management, Enterprise engagement management, Program management, Risk management, Work plan development, Resource allocation
Full Job Description
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement — the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P what you build now will become the foundation for how this team operates at scale. Own engagement economics. Track the full cost structure of every active engagement — resource allocation across the pod, time spent per workstream, and cost card inputs — and maintain a running view of cost-to-deliver across the portfolio. Surface cost/benefit signals to inform prioritiza
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