Trace3
AIEnablementSpecialist
“AI Enablement Specialist at Trace3. Skills: AI Enablement, User Onboarding, Training Coordination, Knowledge Management, Tier 1 Support. supporting the successful adoption and day-to-day use of AI tools across the organization. user onboarding”
Industry & Context.
exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner; Ability to troubleshoot and resolve common user issues independently
What They're Looking For.
Must Have
Bachelor's degree in accredited university (or equivalent experience), Minimum of 2 years of experience in IT support, user enablement, training coordination, or similar role, Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, or similar platforms, Experience delivering user training or onboarding sessions, Experience supporting SaaS or enterprise applications, Ability to create clear user documentation and training materials, Ability to troubleshoot and resolve common user issues independently
Nice to Have
Familiarity with AI prompting concepts and AI-assisted workflows, Experience supporting end-user adoption initiatives or technology rollouts
What You'll Do.
supporting the successful adoption and day-to-day use of AI tools across the organization
training coordination
creating and delivering training
maintaining documentation
ensuring a positive user experience
Support onboarding and training sessions for AI tools
Create and maintain training materials
Promote adoption of AI tools through user support and enablement activities
Serve as the primary point of contact for AI-related support requests
Troubleshoot and resolve common user issues related to AI tools
Escalate advanced technical issues to AI engineering or platform teams as appropriate
Support user account setup
and access management processes
Document recurring issues and contribute feedback for continuous improvement
Maintain AI knowledge base articles
and support documentation
Ensure enablement content remains accurate and current
Assist with standardizing AI usage guidance and support resources
Track common support trends and user feedback
Support AI enablement initiatives and operational processes as assigned
Collaborate with internal IT and business teams to support successful AI tool adoption
How You'll Work.
Team & Collaboration
Collaborate with internal IT and business teams to support successful AI tool adoption
Communication Scope
communication; presentation
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