Zeal Group
Financial Services
AIClientExperienceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“AI Client Experience Manager at Zeal Group. Skills: AI roadmap, Chatbot improvement, AI solutions implementation, Customer support workflows. Own AI and automation roadmap. Improve chatbot and AI tools”
What You'll Achieve.
Improve chatbot performance; Improve service efficiency; Improve customer satisfaction; Drive continuous improvement
Industry & Context.
Data insights; Service improvements
What They're Looking For.
Must Have
4+ years experience, Hands-on AI chatbot experience, Customer service workflows understanding, Experience with customer service platforms
Nice to Have
Degree in Data Science or AI, SQL, Python, or automation tools experience is a plus
What You'll Do.
Own AI and automation roadmap
Improve chatbot and AI tools
Identify AI solutions
Implement AI solutions
Evaluate AI solutions
Implement service automation
Work with Product and Engineering
Implement AI initiatives
Improve customer support workflows
Improve knowledge base structure
Improve automation logic
Use service data to measure performance
Use chatbot analytics to identify gaps
Use customer feedback to drive improvement
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Business and technical teams
Process & Methodology
Roadmap development, Implementation plans
Full Job Description
### About Zeal Zeal Group is a global financial services organisation operating across FX, CFD, commodities, and multi-asset trading. The business is focused on delivering strong client experience, service quality, and operational efficiency across international markets. ### About Role The **AI Client Experience Manager** will sit within the Client Experience function and report to the Head of Client Experience. This role will lead the development and improvement of AI-driven customer service solutions, combining customer operations knowledge with practical technical understanding to improve chatbot performance, automation, knowledge base quality, and service efficiency. ### Responsibilities * Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience. * Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction. * Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations. * Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives. * Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools. * Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement. **Requirements** * 4+ years of experience in customer experience, service operations, conversational AI, chatbot management, CX technology, or customer support automation roles. * A degree in Data Science, AI, or a related field is preferred; equivalent practical experience is also acceptable * Hands-on experience implementing, managing, or improving AI chatbots, virtual assistants, or LLM-enabled support solutions. * Strong understanding of customer se
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